Tom Hayes

Inquirer
DISC Type : cd

Board Member at Synch Payments DAC

Dublin, County Dublin, Ireland

Overview

Tom Hayes is the Group CTIO at PTSB, where he leads a major technology-enabled business transformation. An award-winning senior executive recognized on the CIO 100 list, he focuses on delivering compelling digital customer experiences and building enterprise-wide digital capabilities. He holds executive education credentials from IMD and MIT Sloan.

Outside of his core role, Tom is a passionate advocate for innovation and developing future talent. He actively supports the tech community by sponsoring awards for Women in STEM and social science innovation for young scientists, aiming to inspire the next generation.

Unique fact: Tom served as a judge for the Qorus Innovation Awards, evaluating thought-leading solutions to business transformation challenges.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Digital Customer Experience
He is committed to delivering intuitive and personalized digital experiences for customers across the entire banking lifecycle, from onboarding to lending.
Core Platform Modernization
He is leading PTSB's strategy to progressively modernize core banking platforms in collaboration with trusted partners like IBM to enhance digital capabilities.
Responsible AI Adoption
He advocates for a human-centric and responsible approach to adopting AI and other innovative technologies, a topic he has discussed on industry panels.

Media Appearances

Red Hat Collaborates with PTSB to Help Fuel the Bank’s Digital Evolution. Featured in Red Hat Press Release

See Now

PTSB appoints new Group Chief Technology Officer. Featured in RTE News

See Now

Work History

11-2020 - 1-2024
Board Member at Synch Payments DAC
10-2017
Group CTO at PTSB
3-2016 - 9-2017
Head of Customer Engagement Technology, Digital at AIB
12-2013 - 3-2015
Head of Technology and Operations at AIB
10-2006 - 3-2015
Senior IT Manager at AIB

Education

6-2022 - 6-2022
Senior Executive Programme from IMD
10-2024 - 10-2024
Leading the AI-Driven Organization from MIT Sloan School of Management

More Information

Social Presence :

Prographics :

Exp : 16 Location : Dublin, County Dublin, Ireland Job Level : Leadership Designation : Board Member at Synch Payments DAC
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Tom

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • Their decision making speed is somewhere in the middle.
  • Can Tom take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Tom

Personality Compatibility


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