Tom Hayes in

Tom Hayes

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Board Member at Synch Payments DAC
📍 Dublin, County Dublin, Ireland

Tom Hayes is the Group CTIO at PTSB, where he leads a major technology-enabled business transformation. An award-winning senior executive recognized on the CIO 100 list, he focuses on delivering compelling digital customer experiences and building enterprise-wide digital capabilities. He holds executive education credentials from IMD and MIT Sloan.

Outside of his core role, Tom is a passionate advocate for innovation and developing future talent. He actively supports the tech community by sponsoring awards for Women in STEM and social science innovation for young scientists, aiming to inspire the next generation.

Unique fact: Tom served as a judge for the Qorus Innovation Awards, evaluating thought-leading solutions to business transformation challenges.

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Experience
16 Years
Current Role
Board Member
Job Level
Leadership
Location
Dublin, County Dublin, Ireland
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tom cares about

Digital Customer Experience
He is committed to delivering intuitive and personalized digital experiences for customers across the entire banking lifecycle, from onboarding to lending.
Core Platform Modernization
He is leading PTSB's strategy to progressively modernize core banking platforms in collaboration with trusted partners like IBM to enhance digital capabilities.
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Career

Work history

11-2020 - 1-2024
Board Member
Synch Payments DAC
10-2017
Group CTO
PTSB
3-2016 - 9-2017
Head of Customer Engagement Technology, Digital
AIB
12-2013 - 3-2015
Head of Technology and Operations
AIB
10-2006 - 3-2015
Senior IT Manager
AIB
In the press

Media appearances

Red Hat Collaborates with PTSB to Help Fuel the Bank’s Digital Evolution. Featured in Red Hat Press Release
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PTSB appoints new Group Chief Technology Officer. Featured in RTE News
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Education
6-2022 - 6-2022
Senior Executive Programme
IMD
10-2024 - 10-2024
Leading the AI-Driven Organization
MIT Sloan School of Management
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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