Tommy Hart ☄️

Commander
DISC Type : D

CX/AI Sales Lead at Zoom

Greater Orlando, United States

Overview

As a CX/AI Sales Lead at Zoom, Tommy Hart consults with enterprise customers on AI and virtual agent strategies. His colleagues describe him as a knowledgeable and strategic leader. He holds an Associate of Arts from Seminole State College of Florida and is a certified Apple App Developer.

Tommy is a self-described proud father, husband, and tech fanatic. He believes in the power of human connection, a value instilled by his entertainer father and elementary school teacher mother. He champions a growth mindset and a contagious positive attitude in all aspects of his life.

Unique fact: Tommy is a Google Maps Local Ambassador, contributing to his local communitys online presence.

Personality Overview

Candid & Clear

Risk-Taker

Decisive

They respond well to strong and respectful communication.  They put a lot of effort into ensuring personal success. They prefer to move quickly, and expect the same from others.

Topics They Care About

Human-Centric AI
He emphasizes a "human approach to AI" in his work at Zoom and believes that human connection, not just technology, is the ultimate driver of success.
Customer Experience Strategy
His role involves consulting with strategic customers on using AI and virtual agents to enhance their customer experience and align with business goals.
Positive Team Culture
Recommendations highlight his ability to boost team morale. He values a positive attitude and a willingness to contribute in a team environment.

Media Appearances

CX pros: get ahead in the future of customer experience at Zoomtopia 2025 as Tommy. Featured in Facebook (Zoom)

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Work History

2-2026
CX/AI Sales Lead at Zoom
8-2025 - 2-2026
AI/CX Virtual Agent Specialist at Zoom
3-2023 - 8-2025
Zoom Contact Center Account Executive at Zoom
9-2021 - 3-2023
Zoom Phone Specialist at Zoom
8-2020 - 9-2021
Unified Communications & Collaboration Consultant at Verizon

Education

1999 - 2004
Education details unavailable from University of Florida
2004 - 2005
Associate of Arts (AA) from Seminole State College of Florida

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Orlando, United States Job Level : Senior Designation : CX/AI Sales Lead at Zoom
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Insights For Selling To Tommy

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Hold your ground without indulging in one-upmanship
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tommy is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tommy

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Tommy move?

  • If convinced, they can reach decisions quite fast.
  • Can Tommy take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tommy

Personality Compatibility


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