Trey Wilhoite in

Trey Wilhoite

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Manager, Customer Communications - Digital Experience at JetBlue
📍 Denver Metropolitan Area, United States

Trey is a strategic product and program leader with over eight years of experience in digital transformation and AI/ML enablement for SaaS and enterprise companies like JetBlue and DIRECTV. He specializes in optimizing customer experience and holds certifications as a Salesforce Certified AI Associate and a Certified ScrumMaster.

He has a keen interest in evolving teams from project-focused work to a more adaptable product operating model to unlock greater value and alignment.

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Experience
9 Years
Current Role
Manager, Customer Communications - Digital Experience
Job Level
Middle
Location
Denver Metropolitan Area, United States
Personality Overview

How Trey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Trey cares about

Customer Digital Experience
His entire career, from Comcast to DIRECTV and now JetBlue, has focused on enhancing customer technology, lifecycle, and communications in digital environments.
AI Enablement
He is a recently certified Salesforce AI Associate and his background highlights a focus on driving AI/ML initiatives in enterprise settings.
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Career

Work history

1-2026
Manager, Customer Communications - Digital Experience
JetBlue
10-2023 - 1-2026
Principal Program Manager, Customer Technology Transformation Office (CTTO)
DIRECTV
12-2021 - 10-2023
Lead Product Manager, Customer Lifecycle Management
DIRECTV
10-2019 - 12-2021
Product Owner, Comcast Customer Experience Technology (CXT)
Comcast
Salesforce Consultant, Professional Services
Community Brands
In the press

Media appearances

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Education
Bachelors in Business Administration
Shepherd University
2016 - 2016
Certificate
General Assembly
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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