Tushnaa Kapadia in

Tushnaa Kapadia

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HR Service Delivery Lead at Epiq
📍 Hyderabad, Telangana, India

Tushnaa Kapadia is an HR Service Delivery Lead at Epiq with a background in HR operations at Deloitte. A graduate of IIM Lucknows Advanced HRM Programme, she is described by colleagues as a rare talent, a quick learner, and a team player with great interpersonal skills, who consistently delivers beyond expectations.

Her recent focus has been on the human side of technology in the workplace. She believes digital transformation is not just about automation but about fostering connection, a perspective that has shifted her mindset on the role of AI in HR.

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Experience
9 Years
Current Role
HR Service Delivery Lead
Job Level
Middle
Location
Hyderabad, Telangana, India
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Priorities

Topics Tushnaa cares about

HR Service Delivery
Her career is centered on HR operations and service delivery, progressing from a specialist to a lead role at Epiq after experience at Deloitte.
Human-Centric Tech
Inspired by #TechHR2025, she advocates that digital transformation and AI should be leveraged to enhance human connection, not just to automate processes.
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Career

Work history

8-2024
HR Service Delivery Lead
Epiq
12-2021 - 8-2024
Human Resource Service Delivery Specialist
Epiq
3-2019 - 12-2021
Senior Analyst- HR Operations
Deloitte India (Offices of the US)
10-2018 - 3-2019
Sourcing Specialist
Deloitte India (Offices of the US)
2-2018 - 5-2018
Team Lead, Operations
Vistaprint
In the press

Media appearances

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Education
4-2023 - 4-2024
Advanced Programme in HRM
Indian Institute of Management, Lucknow
2012 - 2016
Bachelor of Business Administration (BBA) Honours
Pandit Deendayal Energy University
Social presence
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Behavioral profile

DISC profile (public)

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