Tushnaa Kapadia in

Tushnaa Kapadia

Caretaker · DISC type Si
HR Service Delivery Lead at Epiq
📍 Hyderabad, Telangana, India

Tushnaa Kapadia is an HR Service Delivery Lead at Epiq with a background in HR operations at Deloitte. A graduate of IIM Lucknows Advanced HRM Programme, she is described by colleagues as a rare talent, a quick learner, and a team player with great interpersonal skills, who consistently delivers beyond expectations.

Her recent focus has been on the human side of technology in the workplace. She believes digital transformation is not just about automation but about fostering connection, a perspective that has shifted her mindset on the role of AI in HR.

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Experience
9 Years
Current Role
HR Service Delivery Lead
Job Level
Middle
Location
Hyderabad, Telangana, India
Personality Overview

How Tushnaa shows up

Tactful
Good Listener
Social Proof Seeker

They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Priorities

Topics Tushnaa cares about

HR Service Delivery
Her career is centered on HR operations and service delivery, progressing from a specialist to a lead role at Epiq after experience at Deloitte.
Human-Centric Tech
Inspired by #TechHR2025, she advocates that digital transformation and AI should be leveraged to enhance human connection, not just to automate processes.
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Career

Work history

8-2024
HR Service Delivery Lead
Epiq
12-2021 - 8-2024
Human Resource Service Delivery Specialist
Epiq
3-2019 - 12-2021
Senior Analyst- HR Operations
Deloitte India (Offices of the US)
10-2018 - 3-2019
Sourcing Specialist
Deloitte India (Offices of the US)
2-2018 - 5-2018
Team Lead, Operations
Vistaprint
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
4-2023 - 4-2024
Advanced Programme in HRM
Indian Institute of Management, Lucknow
2012 - 2016
Bachelor of Business Administration (BBA) Honours
Pandit Deendayal Energy University
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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