Tushnaa Kapadia

Caretaker
DISC Type : Si

HR Service Delivery Lead at Epiq

Hyderabad, Telangana, India

Overview

Tushnaa Kapadia is an HR Service Delivery Lead at Epiq with a background in HR operations at Deloitte. A graduate of IIM Lucknows Advanced HRM Programme, she is described by colleagues as a rare talent, a quick learner, and a team player with great interpersonal skills, who consistently delivers beyond expectations.

Her recent focus has been on the human side of technology in the workplace. She believes digital transformation is not just about automation but about fostering connection, a perspective that has shifted her mindset on the role of AI in HR.

Personality Overview

Tactful

Good Listener

Social Proof Seeker

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

HR Service Delivery
Her career is centered on HR operations and service delivery, progressing from a specialist to a lead role at Epiq after experience at Deloitte.
Human-Centric Tech
Inspired by #TechHR2025, she advocates that digital transformation and AI should be leveraged to enhance human connection, not just to automate processes.
Professional Development
Demonstrates a commitment to continuous learning through her recent completion of an Advanced Programme in HRM from the prestigious IIM Lucknow and her promotion.

Media Appearances

Tushnaa has no verified media appearances

Work History

8-2024
HR Service Delivery Lead at Epiq
12-2021 - 8-2024
Human Resource Service Delivery Specialist at Epiq
3-2019 - 12-2021
Senior Analyst- HR Operations at Deloitte India (Offices of the US)
10-2018 - 3-2019
Sourcing Specialist at Deloitte India (Offices of the US)
2-2018 - 5-2018
Team Lead, Operations at Vistaprint

Education

4-2023 - 4-2024
Advanced Programme in HRM from Indian Institute of Management, Lucknow
2012 - 2016
Bachelor of Business Administration (BBA) Honours from Pandit Deendayal Energy University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Hyderabad, Telangana, India Job Level : Middle Designation : HR Service Delivery Lead at Epiq
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Insights For Selling To Tushnaa

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Show them how they look good by making this decision
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tushnaa is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Tushnaa

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Tushnaa move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Tushnaa take some risk or not?

  • They probably won’t put a lot at risk.

You And Tushnaa

Personality Compatibility


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