Vivian Yoshimura

Observer
DISC Type : ic

Gerente de sinistros at Youse Seguros

São Paulo, São Paulo, Brazil

Overview

Vivian Yoshimura is an experienced insurance executive with over 15 years in the market, currently serving as the Head of Claims at Youse. Her career shows a consistent progression through major insurers like Sompo and SURA. She holds a degree in Law from FMU and an MBA in Business Management from FGV.

Her focus is on revolutionizing the claims process through digitalization and automation, aiming to simplify the experience and enhance the customer journey during critical moments.

Vivian has a unique background combining a formal legal education with extensive experience managing judicial actions related to auto claims.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Topics They Care About

Claims Customer Journey
In a recent interview, she stated her primary goal is to "uncomplicate" the claims moment for the customer, focusing on creating a more humane and efficient journey.
Digitalizing Insurance
She is actively focused on implementing automation and digitalization to streamline claims operations and improve efficiency at Youse.
Claims Data Analytics
Her experience includes managing KPIs, creating technical reports, and mapping claims data to support strategic decisions.

Media Appearances

Vivian Yoshimura - Gerente de sinistros at Youse Seguros - The Org. Featured in The Org

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Work History

1-2024
Gerente de sinistros at Youse Seguros
10-2022 - 1-2024
Gerente de Sinistros at Too Seguros
8-2017 - 10-2022
Gerente de Sinistros at Sompo Seguros
2-2012 - 8-2017
Coordenadora - MI, Fraude, Revisão Técnica e Salvados at Seguros SURA
12-2000 - 1-2012
Analista de Sinistros Pleno at Yasuda Seguros

Education

Vivian has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de sinistros at Youse Seguros
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Insights For Selling To Vivian

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivian is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Vivian

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Vivian move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Vivian take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Vivian

Personality Compatibility


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