Vivian Yoshimura in

Vivian Yoshimura

Observer · DISC type ic
Gerente de sinistros at Youse Seguros
📍 São Paulo, São Paulo, Brazil

Vivian Yoshimura is an experienced insurance executive with over 15 years in the market, currently serving as the Head of Claims at Youse. Her career shows a consistent progression through major insurers like Sompo and SURA. She holds a degree in Law from FMU and an MBA in Business Management from FGV.

Her focus is on revolutionizing the claims process through digitalization and automation, aiming to simplify the experience and enhance the customer journey during critical moments.

Vivian has a unique background combining a formal legal education with extensive experience managing judicial actions related to auto claims.

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Experience
25 Years
Current Role
Gerente de sinistros
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Vivian shows up

Curious
Example Seeker
Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Priorities

Topics Vivian cares about

Claims Customer Journey
In a recent interview, she stated her primary goal is to "uncomplicate" the claims moment for the customer, focusing on creating a more humane and efficient journey.
Digitalizing Insurance
She is actively focused on implementing automation and digitalization to streamline claims operations and improve efficiency at Youse.
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Career

Work history

1-2024
Gerente de sinistros
Youse Seguros
10-2022 - 1-2024
Gerente de Sinistros
Too Seguros
8-2017 - 10-2022
Gerente de Sinistros
Sompo Seguros
2-2012 - 8-2017
Coordenadora - MI, Fraude, Revisão Técnica e Salvados
Seguros SURA
12-2000 - 1-2012
Analista de Sinistros Pleno
Yasuda Seguros
In the press

Media appearances

Vivian Yoshimura - Gerente de sinistros at Youse Seguros - The Org. Featured in The Org
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Education

Vivian has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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