Warren Sellers

Pioneer
DISC Type : Dis

Service Desk Supervisor at NeoGenomics Laboratories

Oceanside, California, United States

Overview

Clay Sellers is a customer-focused IT Service Delivery Leader at NeoGenomics Laboratories with a proven track record in team management and IT operations. He holds ITIL and MCP certifications, specializing in driving user retention and satisfaction through his extensive technical expertise in Windows environments, network configuration, and diverse hardware platforms.

Demonstrating an entrepreneurial mindset, Clay founded R4S Consulting LLC to provide specialized IT services for small businesses and startups. He shows considerable personal resilience, having publicly shared his experiences navigating career pauses due to broader economic shifts, including downturns in the housing market.

Unique fact: Clay started his own IT consulting firm to specifically help entrepreneurs and new businesses navigate their unique technology needs.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

IT Service Management
His career centers on leading service desk operations, managing ticket flow, and meeting SLA targets, which is supported by his ITIL certification.
Team Leadership
In his supervisory roles, he is directly responsible for leading, developing, and mentoring teams of technicians to ensure high-quality end-user support.
Customer Success
His professional headline emphasizes a focus on driving customer adoption, retention, and satisfaction by merging technical skill with a human-centric approach.

Media Appearances

Warren has no verified media appearances

Work History

11-2025
Service Desk Supervisor at NeoGenomics Laboratories
3-2025 - 11-2025
Information Technology Service Desk Team Lead at NeoGenomics Laboratories
11-2024
Company Owner at R4S Consulting LLC
3-2023 - 11-2024
System Administrator at Carecraft
5-2021 - 12-2022
Senior Service Desk Analyst at Doma

Education

Education details unavailable from University of Phoenix
1990 - 1992
AA from Calvery Chapel Bible College

More Information

Social Presence :

Prographics :

Exp : 5 Location : Oceanside, California, United States Job Level : N/A Designation : Service Desk Supervisor at NeoGenomics Laboratories
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Insights For Selling To Warren

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • During followups, use calls or text if needed, they should be fine
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Warren is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Warren

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Warren move?

  • They are generally fast movers and can take quick decisions
  • Can Warren take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Warren

Personality Compatibility


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