Zhi Liang Chiew in

Zhi Liang Chiew

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Customer Service Team Lead at OKX
📍 WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Zhi Liang is a Customer Service Team Lead at OKX with a background in public relations and project management. He holds a Bachelors degree in mass communications and has progressed into his leadership role after demonstrating continuous growth. His experience spans branding, media relations, and workforce management.

He is passionate about the power of communication and storytelling, believing that human-to-human interaction is irreplaceable. Zhi Liang finds joy in public speaking and embraces the motto, "The harder you work, the luckier you get. " He is driven by learning from others experiences and stories.

Unique fact: He believes that the level of ones success is defined by the number of people they can speak to.

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Experience
4 Years
Current Role
Customer Service Team Lead
Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Personality Overview

How Zhi shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zhi cares about

Team Leadership
His current role involves managing, coaching, and evaluating customer service agents to help them grow and serve customers with the right mindset.
Power of Storytelling
Strongly believes that humans are more attracted to stories than facts and that nothing can replace human-to-human communication.
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Career

Work history

1-2021 - 10-2022
Customer Service Team Lead
OKX
8-2020 - 1-2021
Project Manager
Dappnology
7-2019 - 4-2020
Business Development Executive
FansC Marketing
5-2018 - 2-2019
Public Relations Executive
MBI International
2-2017 - 8-2017
Public Relations Intern
Lerun Industries Sdn Bhd
In the press

Media appearances

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Education
2014 - 2018
Bachelor's degree
Tunku Abdul Rahman University of Management and Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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