Zhi Liang Chiew

Observer
DISC Type : ci

Customer Service Team Lead at OKX

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Zhi Liang is a Customer Service Team Lead at OKX with a background in public relations and project management. He holds a Bachelors degree in mass communications and has progressed into his leadership role after demonstrating continuous growth. His experience spans branding, media relations, and workforce management.

He is passionate about the power of communication and storytelling, believing that human-to-human interaction is irreplaceable. Zhi Liang finds joy in public speaking and embraces the motto, "The harder you work, the luckier you get. " He is driven by learning from others experiences and stories.

Unique fact: He believes that the level of ones success is defined by the number of people they can speak to.

Personality Overview

Assertive

Value Driven

Example Seeker

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Team Leadership
His current role involves managing, coaching, and evaluating customer service agents to help them grow and serve customers with the right mindset.
Power of Storytelling
Strongly believes that humans are more attracted to stories than facts and that nothing can replace human-to-human communication.
Career Development
Advocates for creating one's own career timeline and embraces change as a means of improvement, quoting Winston Churchill on the subject.

Media Appearances

Zhi has no verified media appearances

Work History

1-2021 - 10-2022
Customer Service Team Lead at OKX
8-2020 - 1-2021
Project Manager at Dappnology
7-2019 - 4-2020
Business Development Executive at FansC Marketing
5-2018 - 2-2019
Public Relations Executive at MBI International
2-2017 - 8-2017
Public Relations Intern at Lerun Industries Sdn Bhd

Education

2014 - 2018
Bachelor's degree from Tunku Abdul Rahman University of Management and Technology

More Information

Social Presence :

Prographics :

Exp : 4 Location : WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Level : N/A Designation : Customer Service Team Lead at OKX
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Insights For Selling To Zhi Liang

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zhi Liang is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Zhi Liang

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Zhi Liang move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Zhi Liang take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Zhi Liang

Personality Compatibility


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