Alejandro Cosio Lozano

Critic
DISC Type : C

Head of Contact Center at GNP Seguros

Álvaro Obregón, Mexico City, Mexico

Overview

Alejandro Cosio Lozano is the Head of Contact Center at GNP Seguros, specializing in customer experience, service, and business intelligence. He leverages technology and AI to drive digital transformation in customer interactions. He holds a Masters degree in Business Intelligence from the Universitat de Barcelona.


He has moderated expert panels on complex topics like the governance of AI in customer experience.

Personality Overview

Negotiator

ROI Driven

Information Seeker

They choose to analyze logically and value facts to emotions.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

AI in CX
Discusses leveraging AI to enhance customer service, especially for high-emotion interactions common in the insurance industry.
Omnichannel Strategy
He led the implementation of new customer contact channels at GNP Seguros, including WhatsApp and a proprietary app, to improve service.
Digital Transformation
He is a frequent speaker and panel moderator at industry events like CX Day, focusing on technology's impact on customer and employee experience.

Media Appearances

Alejandro has no verified media appearances

Work History

4-2024
Head of Contact Center at GNP Seguros
5-2020 - 4-2024
Customer Experience Senior Manager at GNP Seguros
1-2017 - 5-2020
Country Manager at SeguroSimple.com
9-2013 - 12-2016
Subdirector Comercial Seguros Masivos at GNP SEGUROS
9-2010 - 8-2013
Project Manager at GNP SEGUROS

Education

2020 - 2-2021
Master Business Intelligence from Universitat de Barcelona
2016 - 2017
Diplomado en Finanzas Integrales from Instituto Tecnológico Autónomo de México

More Information

Social Presence :

Prographics :

Exp : 15 Location : Álvaro Obregón, Mexico City, Mexico Job Level : Mid-senior Designation : Head of Contact Center at GNP Seguros
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Insights For Selling To Alejandro

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alejandro is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Alejandro

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Alejandro move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Alejandro take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Alejandro

Personality Compatibility


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