Alejandro Cosio Lozano in

Alejandro Cosio Lozano

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Head of Contact Center at GNP Seguros
📍 Álvaro Obregón, Mexico City, Mexico

Alejandro Cosio Lozano is the Head of Contact Center at GNP Seguros, specializing in customer experience, service, and business intelligence. He leverages technology and AI to drive digital transformation in customer interactions. He holds a Masters degree in Business Intelligence from the Universitat de Barcelona.

He has moderated expert panels on complex topics like the governance of AI in customer experience.

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Experience
15 Years
Current Role
Head of Contact Center
Job Level
Mid-senior
Location
Álvaro Obregón, Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alejandro cares about

AI in CX
Discusses leveraging AI to enhance customer service, especially for high-emotion interactions common in the insurance industry.
Omnichannel Strategy
He led the implementation of new customer contact channels at GNP Seguros, including WhatsApp and a proprietary app, to improve service.
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Career

Work history

4-2024
Head of Contact Center
GNP Seguros
5-2020 - 4-2024
Customer Experience Senior Manager
GNP Seguros
1-2017 - 5-2020
Country Manager
SeguroSimple.com
9-2013 - 12-2016
Subdirector Comercial Seguros Masivos
GNP SEGUROS
9-2010 - 8-2013
Project Manager
GNP SEGUROS
In the press

Media appearances

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Education
2020 - 2-2021
Master Business Intelligence
Universitat de Barcelona
2016 - 2017
Diplomado en Finanzas Integrales
Instituto Tecnológico Autónomo de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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