Alexandra Masterson in

Alexandra Masterson

Enthusiast · DISC type i
Director, Customer Experience Strategy & Operations at Podium
📍 San Francisco, California, United States

Alexandra Masterson is the Director of Customer Experience Strategy & Operations at Podium, focusing on enhancing customer onboarding and internal processes. Her career showcases a progression into high-level strategy and operations roles, including Chief of Staff. She holds a Bachelor of Arts from the University of San Francisco and is described as a creative and communicative professional.

From the start of her career, Alexandra has been passionate about sustainability and supporting triple-bottom-line businesses. Her personal interests appear to include creative pursuits, as evidenced by her receiving an award for "Best Digital Photography" and her studies in Digital Media and Web Design.

She has a publication titled "We All Live Downstream, " suggesting a strong interest in environmental or social impact topics.

Read the full overview →
Experience
12 Years
Current Role
Director, Customer Experience Strategy & Operations
Job Level
Mid-senior
Location
San Francisco, California, United States
Personality Overview

How Alexandra shows up

Consensus Focused
Story Driven
Non-Confrontational

They prefer to build relationships rather than staying totally transactional. They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Priorities

Topics Alexandra cares about

Customer Experience
Her current role is dedicated to improving the customer journey, with a focus on strategy and onboarding processes at Podium.
Sustainable Business
Expresses a core passion for sustainability and aiding "triple-bottom-line" businesses, aiming to make a positive impact through her work.
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Career

Work history

12-2024
Director, Customer Experience Strategy & Operations
Podium
5-2022 - 12-2024
Chief of Staff (Engineering, Product, Design, BizApp, RevOps and Data)
Podium
6-2021 - 12-2021
Strategy & Operations
TripActions
4-2018 - 6-2021
Executive Assistant
TripActions
4-2018 - 6-2021
Executive Operations
TripActions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Arts (B.A.)
University of San Francisco
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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