Alexandra Masterson

Enthusiast
DISC Type : i

Director, Customer Experience Strategy & Operations at Podium

San Francisco, California, United States

Overview

Alexandra Masterson is the Director of Customer Experience Strategy & Operations at Podium, focusing on enhancing customer onboarding and internal processes. Her career showcases a progression into high-level strategy and operations roles, including Chief of Staff. She holds a Bachelor of Arts from the University of San Francisco and is described as a creative and communicative professional.

From the start of her career, Alexandra has been passionate about sustainability and supporting triple-bottom-line businesses. Her personal interests appear to include creative pursuits, as evidenced by her receiving an award for "Best Digital Photography" and her studies in Digital Media and Web Design.

She has a publication titled "We All Live Downstream, " suggesting a strong interest in environmental or social impact topics.

Personality Overview

Consensus Focused

Story Driven

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience
Her current role is dedicated to improving the customer journey, with a focus on strategy and onboarding processes at Podium.
Sustainable Business
Expresses a core passion for sustainability and aiding "triple-bottom-line" businesses, aiming to make a positive impact through her work.
Operational Strategy
Has a background in managing budgets, headcount, and special projects as Chief of Staff and in strategy roles at Podium and TripActions.

Media Appearances

Alexandra has no verified media appearances

Work History

12-2024
Director, Customer Experience Strategy & Operations at Podium
5-2022 - 12-2024
Chief of Staff (Engineering, Product, Design, BizApp, RevOps and Data) at Podium
6-2021 - 12-2021
Strategy & Operations at TripActions
4-2018 - 6-2021
Executive Assistant at TripActions
4-2018 - 6-2021
Executive Operations at TripActions

Education

Bachelor of Arts (B.A.) from University of San Francisco

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Francisco, California, United States Job Level : Mid-senior Designation : Director, Customer Experience Strategy & Operations at Podium
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Insights For Selling To Alexandra

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandra is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alexandra

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Alexandra move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Alexandra take some risk or not?

  • They can take some low-probability risks if needed.

You And Alexandra

Personality Compatibility


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