Brandon Barlow

Go-getter
DISC Type : d

Senior Director, Technical Support at Accela

Lehi, Utah, United States

Overview

Brandon is a Senior Director of Technical Support at Accela with extensive experience in the software industry, specializing in SaaS, IT strategy, and team leadership. A graduate of Utah Valley University, he is often described by colleagues as a strategic, caring, and consultative leader.

He appears to be a people-focused individual who actively uses his professional network to help others find career opportunities. Brandon publicly celebrates his teams promotions and successes, indicating he values a supportive and positive work environment.

Brandon is a two-time recipient of the "Key Achiever Award, " Accelas highest employee honor, which was presented by the companys CEO.

Personality Overview

Self-Confident

Decisive

Fast-Paced

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Team Development
Recommendations repeatedly highlight his focus on developing individuals, enabling his teams with the right tools, and providing opportunities for their career growth.
Customer Satisfaction
His previous roles involved managing support teams with primary goals of driving down resolution times and increasing customer satisfaction scores.
Professional Mentorship
He actively uses his network to help others, including friends, former colleagues, and his nephew, find new job opportunities in their respective fields.

Media Appearances

Accela Appoints Software Veterans to Executive Roles in Finance and Customer Care. Featured in PR Newswire

See Now

Work History

11-2021
Senior Director, Technical Support at Accela
5-2019 - 11-2021
Director, Technical Support & Expert Services at Accela
5-2018 - 5-2019
Senior Manager, Customer Support at Accela
1-2016 - 5-2018
Senior Manager, Technical & Product Support at Ivanti
7-2015 - 1-2016
Product Support Engineer at Ivanti

Education

Education details unavailable from Orem High School
Education details unavailable from Utah Valley University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Lehi, Utah, United States Job Level : Senior Designation : Senior Director, Technical Support at Accela
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Insights For Selling To Brandon

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brandon is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Brandon

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Brandon move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Brandon take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Brandon

Personality Compatibility


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