Brian Martis

Doer
DISC Type : sd

Vice President - CX Design & Architecture at TTEC

Fort Collins, Colorado, United States

Overview

Brian is a top-achieving sales executive with 25 years of experience, now serving as Vice President of CX Design & Architecture at TTEC. He specializes in developing customer-centric, data-driven transformation solutions for contact centers, leveraging AI, automation, and cloud technologies. He holds a degree from the University of Nebraska at Omaha.

Originally from Nebraska, Brian was a high school all-state football player and continued his athletic career at the University of Nebraska at Omaha. Given his history in Nebraska and extensive professional career based in Colorado, he likely maintains a passion for local and college sports.

Unique fact: Brian supplemented his business education by attending a specialized IBM Business Insight Class at Harvard Business School.

Personality Overview

Fast-paced

Strategic Planner

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

CX Transformation
His current role is centered on creating value-engineered CX transformation solutions that are outcome-driven and improve the customer and agent experience.
Contact Center AI
He is a proponent of using intelligent automation, AI, and RPA to solve capacity challenges and improve efficiency in the contact center, a topic he frequently writes about.
Cloud Solutions
He actively promotes the benefits of cloud contact centers for reducing customer effort and enabling the management of long-term, ongoing customer conversations.

Media Appearances

Brian Martis – Author Page with CX Design Resources (including podcasts). Featured in TTEC

See Now

Work History

1-2021
Vice President - CX Design & Architecture at TTEC
3-2018 - 1-2021
Vice President - Contact Center Automation at TTEC
6-2016 - 3-2018
Director & Client Partner | Securities & Capital Markets at Wipro Limited
11-2015 - 6-2016
Sales Manager at Tata Consultancy Services
2-2006 - 11-2015
Client Executive at IBM

Education

1990 - 1995
Bachelor’s Degree from University of Nebraska at Omaha
2005 - 2005
IBM Business Insight Class from Harvard Business School

More Information

Social Presence :

Prographics :

Exp : 25 Location : Fort Collins, Colorado, United States Job Level : Senior Designation : Vice President - CX Design & Architecture at TTEC

Interested in

Sports

UNO Football Team

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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Brian

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Brian take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Brian

Personality Compatibility


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