Brian Martis in

Brian Martis

Doer · DISC type sd
Vice President - CX Design & Architecture at TTEC
📍 Fort Collins, Colorado, United States

Brian is a top-achieving sales executive with 25 years of experience, now serving as Vice President of CX Design & Architecture at TTEC. He specializes in developing customer-centric, data-driven transformation solutions for contact centers, leveraging AI, automation, and cloud technologies. He holds a degree from the University of Nebraska at Omaha.

Originally from Nebraska, Brian was a high school all-state football player and continued his athletic career at the University of Nebraska at Omaha. Given his history in Nebraska and extensive professional career based in Colorado, he likely maintains a passion for local and college sports.

Unique fact: Brian supplemented his business education by attending a specialized IBM Business Insight Class at Harvard Business School.

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Experience
25 Years
Current Role
Vice President - CX Design & Architecture
Job Level
Senior
Location
Fort Collins, Colorado, United States
Personality Overview

How Brian shows up

Fast-paced
Strategic Planner
Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Brian cares about

CX Transformation
His current role is centered on creating value-engineered CX transformation solutions that are outcome-driven and improve the customer and agent experience.
Contact Center AI
He is a proponent of using intelligent automation, AI, and RPA to solve capacity challenges and improve efficiency in the contact center, a topic he frequently writes about.
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Career

Work history

1-2021
Vice President - CX Design & Architecture
TTEC
3-2018 - 1-2021
Vice President - Contact Center Automation
TTEC
6-2016 - 3-2018
Director & Client Partner | Securities & Capital Markets
Wipro Limited
11-2015 - 6-2016
Sales Manager
Tata Consultancy Services
2-2006 - 11-2015
Client Executive
IBM
In the press

Media appearances

Brian Martis – Author Page with CX Design Resources (including podcasts). Featured in TTEC
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Education
1990 - 1995
Bachelor’s Degree
University of Nebraska at Omaha
2005 - 2005
IBM Business Insight Class
Harvard Business School
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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