Carolina Szeremeta

Critic
DISC Type : C

Customer Success Manager at Jeitto

São Paulo, São Paulo, Brazil

Overview

Carolina Szeremeta is a Customer Success Manager at Jeitto, with a background in customer experience at companies like EmCasa and QuintoAndar. A graduate of Universidade Anhembi Morumbi, she is described by colleagues as dedicated, proactive, and agile, serving as an excellent example for her team.

Carolina shows a keen interest in the intersection of technology and financial accessibility for the general population. She follows and comments on new government-led financial programs designed to empower workers, reflecting a passion for social and economic impact.

She holds a certification in "Introdução ao Customer Success", underscoring her commitment to her field.

Personality Overview

ROI Driven

Negotiator

Critic

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Success
Her career is centered around this field, having held multiple senior roles and earning a specific certification in "Introdução ao Customer Success".
Financial Inclusion
Shared thoughts on the government's "Crédito do Trabalhador" program, showing an interest in initiatives that provide financial tools and opportunities to workers.
Team Collaboration
Praised by a colleague for being proactive, agile, and always willing to teach others, highlighting her dedication to being a strong team player.

Media Appearances

Carolina has no verified media appearances

Work History

5-2025
Customer Success Manager at Jeitto
4-2024 - 5-2025
Representante de vendas internas at Jeitto
7-2023 - 11-2023
Sênior Customer Success at EmCasa
9-2022 - 7-2023
Sênior Customer Experience at EmCasa
8-2020 - 9-2022
Sales Development Representative at EmCasa

Education

2013 - 2021
Bacharelado from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Customer Success Manager at Jeitto
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Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Carolina

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Carolina take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Carolina

Personality Compatibility


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