Chloe J.

Observer
DISC Type : ci

Head of Customer Field Services at Yorkshire Water

Ossett, England, United Kingdom

Overview

Chloe Jones serves as the Head of Customer Field Services at Yorkshire Water, leveraging a strong background in logistics, productivity, and programme management from leadership roles at Morrisons and Amazon. A graduate of The University of Manchester, she is passionate about training and developing future leaders.

She is a dedicated advocate for diversity and inclusion, with a particular focus on advancing women within the logistics and trade industries. Chloe actively participates in forums aimed at breaking down barriers and fostering empowerment, demonstrating a clear commitment to mentorship and creating an inclusive work environment.

Chloe personally delivers Leading My Team training sessions, actively contributing to the development of emerging leadership talent.

Personality Overview

Curious

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Leadership Development
Actively involved in leadership schools and personally delivers 'Leading My Team' training sessions, showing a clear passion for mentoring and developing future leaders.
Diversity & Inclusion
Participated in an International Women’s Day forum to discuss breaking down barriers and accelerating action for women in the logistics industry.
Customer Experience
[Predicted] Her current role as Head of Customer Field Services places her at the forefront of ensuring excellent service delivery and managing customer-facing operations.

Media Appearances

Chloe has no verified media appearances

Work History

10-2025
Head of Customer Field Services at Yorkshire Water
9-2024 - 11-2025
Head of Programmes & Productivity at Morrisons
9-2023 - 9-2024
Regional Manager - North at Morrisons
12-2022 - 9-2023
Site Manager at Morrisons
2-2021 - 12-2022
Senior Delivery Station Manager at Amazon

Education

Bachelor of Arts (B.A.) from The University of Manchester
GCSE/A-Levels from Wakefield Girls'​ High School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Ossett, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Field Services at Yorkshire Water
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Insights For Selling To Chloe

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chloe is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Chloe

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Chloe move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Chloe take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Chloe

Personality Compatibility


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