Claire Wilson

Inquirer
DISC Type : cd

Head of Supporter Engagement at Cancer Research UK (CRUK)

Cholsey, England, United Kingdom

Overview

Claire Wilson is the Head of Supporter Engagement at Cancer Research UK, where she leads multiple functions to enhance the supporter experience. Her expertise covers supporter services and operations, including inbound contact, payment processing, and fulfilment, showcasing her comprehensive leadership in the charity sector.

Claire demonstrates a strong interest in the professional fundraising community and its development. This is highlighted by her affiliation with the Chartered Institute of Fundraising, suggesting a commitment to upholding high standards and best practices within the non-profit world.

A key focus for Claire is ensuring supporters of Cancer Research UK receive excellent customer service, a priority she emphasizes when building her team.

Personality Overview

Hard To Convince

Upfront

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Supporter Engagement
As the Head of Supporter Engagement, this is her core professional focus, overseeing the entire supporter journey and experience at Cancer Research UK.
Excellent Customer Service
She is actively looking for managers who can help provide excellent customer service for the charity's supporters, as seen in her recruitment posts.
Charity Operations
Her previous role involved leading key operational functions like payment processing and fulfilment, indicating a deep understanding of non-profit operational management.

Media Appearances

Claire has no verified media appearances

Work History

4-2017
Head of Supporter Engagement at Cancer Research UK (CRUK)
1-1999
Head of Supporter Services & Operations at Cancer Research UK (CRUK)

Education

Claire has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Cholsey, England, United Kingdom Job Level : Mid-senior Designation : Head of Supporter Engagement at Cancer Research UK (CRUK)
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Claire

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Claire take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Claire

Personality Compatibility


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