Clare Thompson FCICM

Observer
DISC Type : ic

Head of Residential Debt at E.ON Next

Nottingham, England, United Kingdom

Overview

Clare Thompson is a seasoned executive in the energy industry, currently serving as the Head of Residential Debt at E. ON Next. With a long tenure at E. ON, she has extensive experience leading large-scale field and office operations of around 750 employees, specializing in debt, revenue protection, and metering.

Clare is a Fellow of the Chartered Institute of Credit Management (FCICM), reflecting her deep expertise in the field. Her professional interests include continuous improvement methodologies, as shown by her interest in the Kaizen Institute, which focuses on enhancing processes and efficiency.

She recently spoke at a conference on the topic of supporting vulnerable customers who are struggling to pay their energy bills.

Personality Overview

Assertive

Value Driven

Curious

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Vulnerability
As Head of Residential Debt, she speaks publicly about strategies for providing financial support and engaging with customers who are in debt.
Energy Debt Solutions
Her career has been dedicated to managing and resolving debt within the energy sector, from field collections to high-level strategy at E. ON.
Operational Leadership
She has a proven history of managing large and complex teams, including technical field staff and office operations of approximately 750 people.

Media Appearances

Clare has no verified media appearances

Work History

4-2023
Head of Residential Debt at E.ON Next
7-2018 - 4-2023
Head of Field Debt & Revenue Solutions at E.ON
12-2013 - 7-2018
Advanced Debt Solutions Manager at E.ON UK
5-2010 - 12-2013
Debt Collection Contracts and Legal Relationships Manager at E.ON
4-2007 - 5-2010
Field Recoveries Section Manager at E.ON

Education

2015 - 2018
Credit Management from CICM
2012 - 2014
ICM (current student) from ICM Distance Learning

More Information

Social Presence :

Prographics :

Exp : 22 Location : Nottingham, England, United Kingdom Job Level : Mid-senior Designation : Head of Residential Debt at E.ON Next
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Insights For Selling To Clare

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Clare is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Clare

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Clare move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Clare take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Clare

Personality Compatibility


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