Clare Thompson FCICM in

Clare Thompson FCICM

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Head of Residential Debt at E.ON Next
📍 Nottingham, England, United Kingdom

Clare Thompson is a seasoned executive in the energy industry, currently serving as the Head of Residential Debt at E. ON Next. With a long tenure at E. ON, she has extensive experience leading large-scale field and office operations of around 750 employees, specializing in debt, revenue protection, and metering.

Clare is a Fellow of the Chartered Institute of Credit Management (FCICM), reflecting her deep expertise in the field. Her professional interests include continuous improvement methodologies, as shown by her interest in the Kaizen Institute, which focuses on enhancing processes and efficiency.

She recently spoke at a conference on the topic of supporting vulnerable customers who are struggling to pay their energy bills.

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Experience
22 Years
Current Role
Head of Residential Debt
Job Level
Mid-senior
Location
Nottingham, England, United Kingdom
Personality Overview

How Clare shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Clare cares about

Customer Vulnerability
As Head of Residential Debt, she speaks publicly about strategies for providing financial support and engaging with customers who are in debt.
Energy Debt Solutions
Her career has been dedicated to managing and resolving debt within the energy sector, from field collections to high-level strategy at E. ON.
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Career

Work history

4-2023
Head of Residential Debt
E.ON Next
7-2018 - 4-2023
Head of Field Debt & Revenue Solutions
E.ON
12-2013 - 7-2018
Advanced Debt Solutions Manager
E.ON UK
5-2010 - 12-2013
Debt Collection Contracts and Legal Relationships Manager
E.ON
4-2007 - 5-2010
Field Recoveries Section Manager
E.ON
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2018
Credit Management
CICM
2012 - 2014
ICM (current student)
ICM Distance Learning
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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