Dave Holdridge

Pioneer
DISC Type : IDS

VP Client Partner at Sutherland

Pittsford, New York, United States

Overview

Dave Holdridge is a senior operations and client-leadership executive at Sutherland, specializing in the telecommunications, media, and technology sectors. He focuses on guiding complex sales and customer-experience programs by blending disciplined operational management with analytics and AI-driven tools. Colleagues describe him as professional, detail-oriented, and an excellent mentor.

He earned his Bachelor of Arts from Roberts Wesleyan University.

Dave is a strong believer in "human-in-the-loop" models that pair frontline expertise with intelligent automation to improve efficiency and the employee experience.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

AI in Customer Experience
His professional summary highlights his use of analytics and emerging AI-driven tools to identify friction in customer journeys and find opportunities for automation.
Leadership & Delegation
He shares articles related to leadership challenges, such as how to delegate effectively and reframe unhelpful internal narratives, indicating a focus on management philosophy.
Human-in-the-Loop Models
He explicitly states his belief in models that combine human expertise with intelligent automation to improve accuracy, speed, and the overall employee experience.

Media Appearances

Dave has no verified media appearances

Work History

1-2018
VP Client Partner at Sutherland
7-2010 - 1-2018
AVP Client Partner at Sutherland
6-2009 - 7-2010
Director of Sales Operations at linqd.
3-2007 - 6-2009
Senior Account Executive at linqd.
7-2005 - 2-2007
Director Operations at Concentrix Corporation

Education

1988 - 1992
BA from Roberts Wesleyan University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Pittsford, New York, United States Job Level : Senior Designation : VP Client Partner at Sutherland
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Insights For Selling To Dave

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dave is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Dave

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Dave move?

  • They are generally fast movers and can take quick decisions
  • Can Dave take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Dave

Personality Compatibility


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