Eder Fernandez in

Eder Fernandez

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Director, Contact Center Sales & Retention at Hotwire Communications Ltd
📍 Dallas-Fort Worth Metroplex, United States

Eder is a results-driven Director at Hotwire Communications with over 20 years of experience leading and scaling contact center operations. He has a proven track record of managing large teams, driving multi-million-dollar revenue streams, and enhancing the customer experience. His peers describe him as an effective sales and operations leader dedicated to continuous improvement.

There is no publicly available information about his personal life or hobbies outside of his professional career.

He holds BASA and FASA certifications, specializing in Burglary Alarm and Fire Alarm Safety, which is unique for a contact center executive.

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Experience
15 Years
Current Role
Director, Contact Center Sales & Retention
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Eder shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Eder cares about

Contact Center Operations
He has over two decades of leadership experience, managing large teams in nearshore and offshore environments to handle tens of thousands of monthly customer contacts.
Sales and Retention
His career focus has been on directing sales and retention teams, consistently generating millions in annual revenue and designing effective commission structures to drive performance.
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Career

Work history

3-2025
Director, Contact Center Sales & Retention
Hotwire Communications Ltd
6-2023 - 3-2025
Senior Manager, Contact Center Sales & Retention
Hotwire Communications Ltd
8-2020 - 6-2023
Manager, Contact Center Sales & Retention
Hotwire Communications Ltd
6-2020 - 8-2020
Senior Operations Manager
Inktel Contact Center Solutions
3-2020 - 6-2020
Operations Manager
Inktel Contact Center Solutions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Business Administration
Broward College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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