Ernane Drumond
Login to view DISC.Ernane Drumond is the Head of Customer Experience at Inter, where he leads the strategy for client interaction and service platforms. With a background in project management and technology from PUC Minas and Ibmec, he has driven major digital transformation projects. Colleagues describe him as a dedicated, organized facilitator and a great negotiator.
He is a key speaker on the topic of leveraging artificial intelligence to enhance customer service while preserving the essential human connection in user interactions.
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