Esteban Montoya in

Esteban Montoya

Judge · DISC type Dc
Jr Client Success Manager at Popmenu
📍 Barueri, São Paulo, Brazil, Colombia

Esteban is a client success manager at Popmenu with a background in the BPO industry. He holds two masters degrees in Marketing and Leadership from Northeastern University and Swinburne University of Technology. He specializes in enhancing customer experience using CRM and SaaS platforms like HubSpot, Zendesk, and Salesforce.

As a bilingual professional fluent in English and Spanish, Esteban thrives in fast-paced environments. His social media reflects a passion for career growth and connecting with others. He seems to have an adventurous personality, framing his new job as his "new adventure. "

Unique fact: He improved first-email resolution rates by 98% in a previous role, significantly reducing escalations.

Read the full overview →
Experience
6 Years
Current Role
Jr Client Success Manager
Job Level
Middle
Location
Barueri, São Paulo, Brazil, Colombia
Personality Overview

How Esteban shows up

Generally Skeptic
Demanding
Objective Thinker

They prefer to move quickly, and expect the same from others. They respond better to strong and respectful interactions. They put a lot of effort into ensuring personal success.

Priorities

Topics Esteban cares about

Customer Success
His entire career focuses on helping clients achieve goals, developing strong relationships, and enhancing the customer experience through SaaS products.
CRM & SaaS Platforms
Specializes in HubSpot, Zendesk, and Salesforce, focusing on optimizing processes to deliver efficient and human-centered solutions for clients.
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Career

Work history

7-2025
Jr Client Success Manager
Popmenu
12-2023 - 11-2024
Team Leader
SuperStaff
4-2023 - 12-2023
Customer Success Analyst
SuperStaff
5-2021 - 6-2022
Internacional Public Relations
INDER Medellín
4-2020 - 5-2021
Customer Success Lead
Teleperformance
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2014 - 12-2016
Master
Northeastern University
8-2014 - 12-2016
Master's Degree
Swinburne University of Technology
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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