Esteban Montoya

Judge
DISC Type : Dc

Jr Client Success Manager at Popmenu

Barueri, São Paulo, Brazil, Colombia

Overview

Esteban is a client success manager at Popmenu with a background in the BPO industry. He holds two masters degrees in Marketing and Leadership from Northeastern University and Swinburne University of Technology. He specializes in enhancing customer experience using CRM and SaaS platforms like HubSpot, Zendesk, and Salesforce.

As a bilingual professional fluent in English and Spanish, Esteban thrives in fast-paced environments. His social media reflects a passion for career growth and connecting with others. He seems to have an adventurous personality, framing his new job as his "new adventure. "

Unique fact: He improved first-email resolution rates by 98% in a previous role, significantly reducing escalations.

Personality Overview

Generally Skeptic

Demanding

Objective Thinker

They prefer to move quickly, and expect the same from others.  They respond better to strong and respectful interactions. They put a lot of effort into ensuring personal success.

Topics They Care About

Customer Success
His entire career focuses on helping clients achieve goals, developing strong relationships, and enhancing the customer experience through SaaS products.
CRM & SaaS Platforms
Specializes in HubSpot, Zendesk, and Salesforce, focusing on optimizing processes to deliver efficient and human-centered solutions for clients.
Team Development
Previously led and managed a high-performing customer support team, focusing on training, enhancing efficiency, and implementing customer retention strategies.

Media Appearances

Esteban has no verified media appearances

Work History

7-2025
Jr Client Success Manager at Popmenu
12-2023 - 11-2024
Team Leader at SuperStaff
4-2023 - 12-2023
Customer Success Analyst at SuperStaff
5-2021 - 6-2022
Internacional Public Relations at INDER Medellín
4-2020 - 5-2021
Customer Success Lead at Teleperformance

Education

8-2014 - 12-2016
Master from Northeastern University
8-2014 - 12-2016
Master's Degree from Swinburne University of Technology

More Information

Social Presence :

Prographics :

Exp : 6 Location : Barueri, São Paulo, Brazil, Colombia Job Level : Middle Designation : Jr Client Success Manager at Popmenu
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Insights For Selling To Esteban

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Esteban is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Esteban

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Esteban move?

  • If convinced, they can reach decisions quite fast.
  • Can Esteban take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Esteban

Personality Compatibility


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