Etiene Reis Soares

Critic
DISC Type : C

Coordenação na àrea de Cliente Críticos e Sensíveis at Enel Brasil

Niterói, Rio de Janeiro, Brazil

Overview

Etiene Reis Soares is an executive with over 20 years of experience at Enel Brasil, specializing in customer service, quality management, and regulatory compliance in the energy sector. Holding an MBA from Ibmec, she focuses on process transformation, operational efficiency, and leading complex operations to achieve sustainable results.

Based on her professional activities, she highly values team integration and fostering a positive, collaborative work environment. She often celebrates team achievements and highlights the importance of humanized service and strong interpersonal connections to reach collective goals.

Her team won the "Prêmio OPA, " an internal Enel Brasil award that recognizes innovative ideas for improving the customer experience.

Personality Overview

Precise

Information Seeker

Objective Thinker

They prefer to analyze logically and value objective facts over emotions.  Unless the value is proven by data, they are unlikely to value fancy features. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience
A central theme of her career, evidenced by leadership roles in customer service and winning awards for improving the client journey at Enel.
Quality Management
Served as Head of Quality Management for Enel Brasil, overseeing the ISO 9001 system, process reviews, and internal and external audits.
Operational Efficiency
Focuses on process transformation and continuous improvement to increase efficiency, reduce operational costs, and mitigate regulatory and financial risks.

Media Appearances

Etiene has no verified media appearances

Work History

10-2024
Coordenação na àrea de Cliente Críticos e Sensíveis at Enel Brasil
9-2022 - 12-2025
Head of Quality Management at Enel Brasil
2-2020 - 8-2022
Head of Virtual Channels Enel Rio de Janeiro at Enel Brasil
1-2019 - 2-2020
Head of B2C da Enel Distribuidora de Energia de Goiás at Enel Group
5-2017 - 12-2018
Head of Customer Service - Enel Goiás at Enel Group

Education

1-1998 - 12-2002
Direito from Ibmec - MBA Gestão de Negócios
1-1998 - 12-2002
Direito from MBA IBMEC - Gestão de Negócios

More Information

Social Presence :

Prographics :

Exp : 20 Location : Niterói, Rio de Janeiro, Brazil Job Level : N/A Designation : Coordenação na àrea de Cliente Críticos e Sensíveis at Enel Brasil
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Insights For Selling To Etiene

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Etiene is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Etiene

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Etiene move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Etiene take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Etiene

Personality Compatibility


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