Etiene Reis Soares in

Etiene Reis Soares

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Coordenação na àrea de Cliente Críticos e Sensíveis at Enel Brasil
📍 Niterói, Rio de Janeiro, Brazil

Etiene Reis Soares is an executive with over 20 years of experience at Enel Brasil, specializing in customer service, quality management, and regulatory compliance in the energy sector. Holding an MBA from Ibmec, she focuses on process transformation, operational efficiency, and leading complex operations to achieve sustainable results.

Based on her professional activities, she highly values team integration and fostering a positive, collaborative work environment. She often celebrates team achievements and highlights the importance of humanized service and strong interpersonal connections to reach collective goals.

Her team won the "Prêmio OPA, " an internal Enel Brasil award that recognizes innovative ideas for improving the customer experience.

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Experience
20 Years
Current Role
Coordenação na àrea de Cliente Críticos e Sensíveis
Location
Niterói, Rio de Janeiro, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Etiene cares about

Customer Experience
A central theme of her career, evidenced by leadership roles in customer service and winning awards for improving the client journey at Enel.
Quality Management
Served as Head of Quality Management for Enel Brasil, overseeing the ISO 9001 system, process reviews, and internal and external audits.
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Career

Work history

10-2024
Coordenação na àrea de Cliente Críticos e Sensíveis
Enel Brasil
9-2022 - 12-2025
Head of Quality Management
Enel Brasil
2-2020 - 8-2022
Head of Virtual Channels Enel Rio de Janeiro
Enel Brasil
1-2019 - 2-2020
Head of B2C da Enel Distribuidora de Energia de Goiás
Enel Group
5-2017 - 12-2018
Head of Customer Service - Enel Goiás
Enel Group
In the press

Media appearances

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Education
1-1998 - 12-2002
Direito
Ibmec - MBA Gestão de Negócios
1-1998 - 12-2002
Direito
MBA IBMEC - Gestão de Negócios
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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