Gerson Coy

Critic
DISC Type : C

Manager of Customer Onboarding at Podium

Mixco, Guatemala, Guatemala

Overview

Gerson is a customer experience leader with over nine years of experience, currently serving as the Manager of Customer Onboarding at Podium. He specializes in leading large teams and implementing key CX platforms like Salesforce. He holds a Licenciatura from Universidad Galileo.

He appears driven by a passion for building and mentoring high-performing teams, fostering a culture where people are pushed to continuously improve. His certification in mindful and empathetic communication suggests he values strong interpersonal connections and understanding in his professional relationships.

Unique fact: Gerson is certified as C2 Proficient in English, the highest level of fluency in the Common European Framework of Reference for Languages.

Personality Overview

ROI Driven

Critic

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer Onboarding
As the Manager of Customer Onboarding, he is focused on creating excellent initial experiences for new clients and helping businesses grow using Podium's platform.
Team Leadership
He has extensive experience leading large teams and frequently posts about his pride in his team's performance and fostering a strong, supportive culture in Guatemala.
SaaS in Guatemala
He is actively building Podium's presence in Guatemala by recruiting local talent for key roles, indicating a focus on growing the SaaS industry in the region.

Media Appearances

Gerson has no verified media appearances

Work History

6-2025
Manager of Customer Onboarding at Podium
2-2025 - 6-2025
Onboarding Manager at Podium
9-2021 - 12-2024
Front End Manager at PriceSmart
12-2020 - 9-2021
Global Member Experience Specialist Team Lead at PriceSmart
8-2015 - 12-2020
Member Experience Specialist at PriceSmart

Education

Licenciatura from Universidad Galileo
2010 - 2013
5to Semestre from Universidad de San Carlos de Guatemala

More Information

Social Presence :

Prographics :

Exp : 13 Location : Mixco, Guatemala, Guatemala Job Level : Middle Designation : Manager of Customer Onboarding at Podium
URL has been copied!

Insights For Selling To Gerson

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gerson is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Gerson

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Gerson move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Gerson take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Gerson

Personality Compatibility


Other Podium Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.