Gerson Coy in

Gerson Coy

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Manager of Customer Onboarding at Podium
📍 Mixco, Guatemala, Guatemala

Gerson is a customer experience leader with over nine years of experience, currently serving as the Manager of Customer Onboarding at Podium. He specializes in leading large teams and implementing key CX platforms like Salesforce. He holds a Licenciatura from Universidad Galileo.

He appears driven by a passion for building and mentoring high-performing teams, fostering a culture where people are pushed to continuously improve. His certification in mindful and empathetic communication suggests he values strong interpersonal connections and understanding in his professional relationships.

Unique fact: Gerson is certified as C2 Proficient in English, the highest level of fluency in the Common European Framework of Reference for Languages.

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Experience
13 Years
Current Role
Manager of Customer Onboarding
Job Level
Middle
Location
Mixco, Guatemala, Guatemala
Personality Overview

How Gerson shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gerson cares about

Customer Onboarding
As the Manager of Customer Onboarding, he is focused on creating excellent initial experiences for new clients and helping businesses grow using Podium's platform.
Team Leadership
He has extensive experience leading large teams and frequently posts about his pride in his team's performance and fostering a strong, supportive culture in Guatemala.
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Career

Work history

6-2025
Manager of Customer Onboarding
Podium
2-2025 - 6-2025
Onboarding Manager
Podium
9-2021 - 12-2024
Front End Manager
PriceSmart
12-2020 - 9-2021
Global Member Experience Specialist Team Lead
PriceSmart
8-2015 - 12-2020
Member Experience Specialist
PriceSmart
In the press

Media appearances

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Education
Licenciatura
Universidad Galileo
2010 - 2013
5to Semestre
Universidad de San Carlos de Guatemala
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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