Greg Gamboni

Enthusiast
DISC Type : i

Senior Information Technology Support Analyst at C1

Greater Minneapolis-St. Paul Area, United States

Overview

Greg Gamboni is an IT support professional skilled in hardware, software, and enterprise systems management, with a history of progressive roles at C1. A graduate of Brown College with an Associate of Science, he has resolved over 11, 000 technical issues and has experience leading help desk teams. People who have worked with him describe him as knowledgeable and pleasant.

He is currently seeking a new role in Information Technology and is proactive about reconnecting with his professional network to find opportunities. His professional interests include major employers in the technology and energy sectors, such as Robert Half and MISO.

He has resolved over 11, 000 support tickets, demonstrating a remarkable commitment to user support and problem resolution.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Optimistic

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

IT Service Management
Administered the BMC FootPrints ITSM ticketing system and personally resolved a high volume of tickets, showing deep expertise in support workflows and customer service.
User Empowerment
His stated goal is to leverage technology to empower users, making complex tech feel approachable and helping people understand the tools they use every day.
Team Leadership
Previously served as a Technical Support Analyst Lead, where he was responsible for mentoring a team of help desk technicians and acting as an escalation manager.

Media Appearances

Greg has no verified media appearances

Work History

Senior Information Technology Support Analyst at C1
Technical Support Analyst Lead at C1
Help Desk Analyst at C1

Education

Associate of Science - AS from Brown College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Minneapolis-St. Paul Area, United States Job Level : N/A Designation : Senior Information Technology Support Analyst at C1
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Insights For Selling To Greg

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Greg is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Greg

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Greg move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Greg take some risk or not?

  • They can take some low-probability risks if needed.

You And Greg

Personality Compatibility


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