Hannah Gibson OBE

Enthusiast
DISC Type : i

Chief Executive Officer at Ocado Retail Ltd

Hatfield, England, United Kingdom

Overview

Hannah Gibson is the CEO of Ocado Retail, leveraging over a decade of experience across the companys technology and commercial divisions. A University of Cambridge graduate, she is focused on enhancing customer experience and driving growth through data and innovation, leading Ocado to become a top-performing UK retailer.

Outside of her executive role, Hannah is a passionate advocate for working parents, creating supportive events for employees returning from parental leave. She actively champions female entrepreneurs, celebrating the success of women-led brands and fostering a community of founders.

Unique Fact: Hannah was awarded an OBE (Officer of the Order of the British Empire) for her services to the retail industry, particularly during the COVID-19 pandemic.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Retail Technology
With a background as Chief Product Officer, she leverages technology like LLMs and data analytics to synthesize customer feedback and drive commercial value.
Supporting Women
Actively supports and celebrates female founders, hosting events for the community of women-led businesses that partner with Ocado.
Customer Experience
Her focus is on creating the best possible online shopping journey, using data to constantly understand what matters most to customers.

Media Appearances

Hannah has no verified media appearances

Work History

9-2022
Chief Executive Officer at Ocado Retail Ltd
11-2020 - 9-2022
Chief Product Officer, Ocado Technology at Ocado Group
8-2019 - 11-2020
Director of Product Management at Ocado Group
7-2017 - 8-2019
Head of Ocado Zoom & Channel Development at Ocado Group
2-2013 - 7-2017
Head of Product & Merchandising, Ocado Retail at Ocado Group

Education

Politics and Economics from University of Cambridge

More Information

Social Presence :

Prographics :

Exp : 18 Location : Hatfield, England, United Kingdom Job Level : Leadership Designation : Chief Executive Officer at Ocado Retail Ltd
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Insights For Selling To Hannah

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hannah is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Hannah

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Hannah move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Hannah take some risk or not?

  • They can take some low-probability risks if needed.

You And Hannah

Personality Compatibility


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