Heather P.

Commander
DISC Type : D

Solutions Advisor at Bluewave Technology Group

Washington DC-Baltimore Area, United States

Overview

Heather P. is a UCaaS and CCaaS specialist at Bluewave Technology Group with 24 years of experience in telecommunications. She uses her extensive background in project management and sales engineering to solve client problems and improve customer experience. She holds a Bachelors in Secondary Education from Temple University.

Her career has evolved from training end-users and technical implementation to high-level solutions consulting, giving her a comprehensive industry perspective.

Personality Overview

Strong-Willed

Very Quick

Decisive

They like to stay in control of the negotiation or defining of the terms.  They do not care very much about building rapport or relationships. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customer Advocacy
Emphasizes that her team advocates for what is best for their clients, showing a strong commitment to representing customer interests.
Unified Communications
A core specialty throughout her 24-year career, focusing on how UCaaS platforms can solve business problems and improve employee experience.
Contact Center Solutions
An expert in the CCaaS marketplace, with a noted interest in applying technologies like AI and chatbots to enhance customer interactions.

Media Appearances

Heather has no verified media appearances

Work History

12-2022
Solutions Advisor at Bluewave Technology Group
7-2021 - 12-2022
Solutions Consultant at Helm Partners
2006 - 8-2021
Sales Engineer at Helm Partners
2004 - 2005
Senior Project Leader at Expert Technology Associates
10-2001 - 12-2004
Project Leader at Expert Technology Associates

Education

Bachelor's in Secondary Education from Temple University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Washington DC-Baltimore Area, United States Job Level : N/A Designation : Solutions Advisor at Bluewave Technology Group
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • If convinced, they can reach decisions quite fast.
  • Can Heather take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Heather

Personality Compatibility


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