Heather Phelps, MISM

Observer
DISC Type : ci

Director, IT and Information Security at Ribbon Communications

Forney, Texas, United States

Overview

Heather has no verified overview

Personality Overview

Assertive

Curious

Value Driven

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Heather has no verified topics they care about

Media Appearances

Heather has no verified media appearances

Work History

8-2021
Director, IT and Information Security at Ribbon Communications
1-2025
Adivsory Board Member at 1Ciso
6-2024
Honor Guard, Texas District 30 at Veterans of Foreign Wars (VFW)
5-2024
Jr. Vice Commander, Texas District 30 at Veterans of Foreign Wars (VFW)
7-2023
Commander, Forney Memorial VFW Post 9180 at Veterans of Foreign Wars (VFW)

Education

2012 - 2013
Masters of Information Systems Managment from Keller Graduate School of Management of DeVry University
2011 - 2012
Bachelors of Science in Technical Management from DeVry University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Forney, Texas, United States Job Level : N/A Designation : Director, IT and Information Security at Ribbon Communications
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Heather

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Heather take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Heather

Personality Compatibility


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