Jack Reid
Commander · DISC type DJack is a customer success executive who began his career as a software engineer before finding his passion for customer-facing roles. He has a track record of scaling global support teams at SaaS companies like Adobe, Domo, and Accela. Colleagues describe him as a data-driven, customer-focused, and stellar leader with an MBA from Brigham Young University.
Outside of his focus on govtech modernization, Jack is an avid reader. His recent reads include modern relationship books and classic fantasy novels from his youth, such as Lloyd Alexanders "The Book of Three. " He maintains a strong connection to his alma mater, Brigham Young University.
He started his career writing code, but was drawn to the "magic" of customer interactions, which prompted his successful pivot to customer success leadership.
Read the full overview →How Jack shows up
They prefer to move quickly, and expect the same from others. They respond well to strong and respectful communication. They do not care very much about building rapport or relationships.
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DISC profile (public)
Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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