Jade Barnes in

Jade Barnes

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Head of Customer Operations at Octopus Energy
📍 Basildon, England, United Kingdom

Jade Barnes is the Head of Customer Operations at Octopus Energy, bringing over 14 years of experience in the renewable energy sector. She excels at building high-performing teams, streamlining processes, and enhancing customer satisfaction. Colleagues have described her as extremely well-organized, articulate, and focused. She holds a degree in Sport Studies from The University of Brighton.

Jade emphasizes a human-centric approach to work, valuing a healthy work-life balance and fostering strong connections within her team, especially in a remote environment. She publicly celebrates her teams hard work and successes, and has shared that she has children.

She was instrumental in scaling a previous companys weekly solar installations from just two to over fifty by redesigning and implementing operational processes from the ground up.

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Experience
13 Years
Current Role
Head of Customer Operations
Job Level
Mid-senior
Location
Basildon, England, United Kingdom
Personality Overview

How Jade shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jade cares about

Customer Happiness
Her career is centered on customer-focused operations, and she has publicly stated that "customer happiness is key! "
Renewable Energy
Possesses over 14 years of leadership experience within the solar and green energy sectors, showing a deep, long-term commitment to the industry.
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Career

Work history

7-2023
Head of Customer Operations
Octopus Energy
9-2021 - 7-2023
Director of Operations
World of Solar
2-2020 - 8-2021
Senior Compliance Director/Executive Assistant
Deege Ltd
6-2019 - 2-2020
Maternity Leave
Maternity Leave
2-2012 - 6-2019
Senior Compliance Manager
VALO GROUP EUROPE LTD
In the press

Media appearances

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Education
2011 - 2013
Sport Studies
The University Of Brighton
2004 - 2011
GCSE's and 4 A-Levels
The Bromfords School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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