Jade Barnes

Inquirer
DISC Type : dc

Head of Customer Operations at Octopus Energy

Basildon, England, United Kingdom

Overview

Jade Barnes is the Head of Customer Operations at Octopus Energy, bringing over 14 years of experience in the renewable energy sector. She excels at building high-performing teams, streamlining processes, and enhancing customer satisfaction. Colleagues have described her as extremely well-organized, articulate, and focused. She holds a degree in Sport Studies from The University of Brighton.

Jade emphasizes a human-centric approach to work, valuing a healthy work-life balance and fostering strong connections within her team, especially in a remote environment. She publicly celebrates her teams hard work and successes, and has shared that she has children.

She was instrumental in scaling a previous companys weekly solar installations from just two to over fifty by redesigning and implementing operational processes from the ground up.

Personality Overview

Upfront

Judgemental

ROI Conscious

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Happiness
Her career is centered on customer-focused operations, and she has publicly stated that "customer happiness is key! "
Renewable Energy
Possesses over 14 years of leadership experience within the solar and green energy sectors, showing a deep, long-term commitment to the industry.
Team Leadership
Frequently posts about her team's accomplishments, expresses gratitude for their efforts, and organizes events to foster connection among remote colleagues.

Media Appearances

Jade has no verified media appearances

Work History

7-2023
Head of Customer Operations at Octopus Energy
9-2021 - 7-2023
Director of Operations at World of Solar
2-2020 - 8-2021
Senior Compliance Director/Executive Assistant at Deege Ltd
6-2019 - 2-2020
Maternity Leave at Maternity Leave
2-2012 - 6-2019
Senior Compliance Manager at VALO GROUP EUROPE LTD

Education

2011 - 2013
Sport Studies from The University Of Brighton
2004 - 2011
GCSE's and 4 A-Levels from The Bromfords School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Basildon, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Octopus Energy
URL has been copied!

Insights For Selling To Jade

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jade is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Jade

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Jade move?

  • Their decision making speed is somewhere in the middle.
  • Can Jade take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Jade

Personality Compatibility


Other Octopus Energy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.