James Boswell in

James Boswell

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Director of Cloud at Centrica
📍 Greater Oxford Area, United Kingdom

James is an award-winning technology director at Centrica, leading the companys cloud-first strategy and driving cultural change with technology. A computer science graduate from the University of Reading, he is passionate about using AI and low-code/no-code solutions to enhance agility, improve customer service, and deliver large-scale transformation programs.

Outside of his primary role, James is an avid skier and enjoys exploring the world. An older article mentioned this has been temporarily paused with the arrival of his first child, highlighting his focus on family.

He enthusiastically embraces the mantra bigger, bolder, faster and driven by AI, and his CIO has stated he has the most exciting job in the company.

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Experience
23 Years
Current Role
Director of Cloud
Job Level
Mid-senior
Location
Greater Oxford Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics James cares about

Generative AI in CX
He recently detailed how Centrica used GenAI to double web chat fulfillment rates, slash handle times, and significantly boost Net Promoter Scores.
Cloud Transformation
He leads Centrica's cloud function, focusing on maximizing AWS investments, upskilling teams through a "Cloud Academy, " and building a future-ready workforce.
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Career

Work history

1-2023
Director of Cloud
Centrica
10-2020 - 1-2023
Director, Design and Engineering
Centrica
6-2017 - 2020
Global Director - End User Computing
Centrica
1-2015 - 6-2017
Head of End User Computing
Centrica
4-2013 - 12-2014
Head of Incident and Problem Management
Centrica
In the press

Media appearances

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Education
1999 - 2002
Computer Science
University of Reading
1997 - 1999
A-Levels
Brockenhurst College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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