Joanne Wilson

Energizer
DISC Type : I

Head of Operational Service Delivery at Anglian Water Services

Mansfield, England, United Kingdom

Overview

Joanne Wilson is the Head of Operational Service Delivery at Anglian Water Services, where she functions as a strategic and highly motivated senior leader. She is a Six Sigma Green Belt accredited professional, consistently leveraging this methodology to drive continuous improvement, enhance customer experience, and boost business performance.

Joanne is passionate about leadership that inspires and develops people. She actively fosters collaborative team environments and focuses on building strong stakeholder relationships at all levels to ensure the delivery of an outstanding customer experience.

Her leadership approach is uniquely underpinned by the daily reflection: “Who have I inspired today…. . ”

Personality Overview

Full Of Energy

Relationship Oriented

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are friendly, approachable and love to make new connections.

Topics They Care About

Inspirational Leadership
Her personal mantra is a daily reflection on who she has inspired, and she is passionate about developing people and fostering inspirational leaders.
Customer Experience
Focuses on balancing employee, customer, and business needs to achieve an outstanding and continuously improving customer experience in operational service delivery.
Continuous Improvement
As a Six Sigma Green Belt, she is experienced in using this methodology to push beyond excellent performance and drive constant refinement in processes.

Media Appearances

Joanne has no verified media appearances

Work History

4-2021
Head of Operational Service Delivery at Anglian Water Services
7-2017 - 4-2021
Customer Delivery Manager (Wastewater) at Anglian Water Services
8-2016 - 2-2017
Customer Service Center Manager at Pullman Fleet Services
6-2013 - 7-2016
Operations Manager at Answer-4u
2-2010 - 6-2013
Head Of Service Delivery at Answer-4u

Education

1993 - 1997
Bachelor's Degree from University of Sunderland

More Information

Social Presence :

Prographics :

Exp : 28 Location : Mansfield, England, United Kingdom Job Level : Mid-senior Designation : Head of Operational Service Delivery at Anglian Water Services
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Joanne

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Joanne take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Joanne

Personality Compatibility


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