Joe Jones

Go-getter
DISC Type : d

Director of Customer Care at OVO

Sheffield, England, United Kingdom

Overview

Joe is the Director of Customer Care at OVO, where he leads over 2, 700 colleagues in contact centre operations. His extensive career includes senior leadership roles at HSBC, managing large-scale, multi-national teams. A graduate of The University of Sheffield, colleagues describe him as inspirational, supportive, and inclusive.

Outside of work, Joe is a vocal supporter of diversity and inclusion, as seen in his public encouragement for LGBTQ+ colleagues and recognition of Ramadan. He is also a passionate fan of his football club, the Blackburn Rovers, and actively engages with his teams activities.

He spent over two years leading a 900-person banking operations team for HSBC while based in Manila, Philippines.

Personality Overview

Direct & Candid

Vision Oriented

Decisive

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

People Leadership
His entire career is defined by leading large teams, with recommendations consistently highlighting his people-first, supportive, and inclusive leadership style.
Customer Experience
As Director of Customer Care, his focus is on delivering excellent service to 4 million customers. His work has contributed to increased customer satisfaction scores at OVO.
Diversity & Inclusion
He publicly shares support for LGBTQ+ colleagues and cultural events like Ramadan, demonstrating a commitment to creating an inclusive environment.

Media Appearances

Joe Jones - Director Of Customer Care at Ovo Group - The Org. Featured in The Org

See Now

Work History

11-2024
Director of Customer Care at OVO
2-2023 - 11-2024
Head of Customer Care at OVO
9-2021 - 11-2022
Head of Everyday Banking Operations, UK Contact Centre at HSBC
4-2019 - 9-2021
Site Head of Contact Center (UK), Manila at HSBC
10-2016 - 4-2019
Centre Manager, Leeds at HSBC

Education

2002 - 2005
Bachelor of Arts - BA from The University of Sheffield
2000 - 2002
A Levels from Nelson and Colne College

More Information

Social Presence :

Prographics :

Exp : 20 Location : Sheffield, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer Care at OVO
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Joe

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Joe take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Joe

Personality Compatibility


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