Joe Jones in

Joe Jones

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Director of Customer Care at OVO
📍 Sheffield, England, United Kingdom

Joe is the Director of Customer Care at OVO, where he leads over 2, 700 colleagues in contact centre operations. His extensive career includes senior leadership roles at HSBC, managing large-scale, multi-national teams. A graduate of The University of Sheffield, colleagues describe him as inspirational, supportive, and inclusive.

Outside of work, Joe is a vocal supporter of diversity and inclusion, as seen in his public encouragement for LGBTQ+ colleagues and recognition of Ramadan. He is also a passionate fan of his football club, the Blackburn Rovers, and actively engages with his teams activities.

He spent over two years leading a 900-person banking operations team for HSBC while based in Manila, Philippines.

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Experience
20 Years
Current Role
Director of Customer Care
Job Level
Mid-senior
Location
Sheffield, England, United Kingdom
Personality Overview

How Joe shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joe cares about

People Leadership
His entire career is defined by leading large teams, with recommendations consistently highlighting his people-first, supportive, and inclusive leadership style.
Customer Experience
As Director of Customer Care, his focus is on delivering excellent service to 4 million customers. His work has contributed to increased customer satisfaction scores at OVO.
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Career

Work history

11-2024
Director of Customer Care
OVO
2-2023 - 11-2024
Head of Customer Care
OVO
9-2021 - 11-2022
Head of Everyday Banking Operations, UK Contact Centre
HSBC
4-2019 - 9-2021
Site Head of Contact Center (UK), Manila
HSBC
10-2016 - 4-2019
Centre Manager, Leeds
HSBC
In the press

Media appearances

Joe Jones - Director Of Customer Care at Ovo Group - The Org. Featured in The Org
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Education
2002 - 2005
Bachelor of Arts - BA
The University of Sheffield
2000 - 2002
A Levels
Nelson and Colne College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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