Kit Wilson

Examiner
DISC Type : sc

Director of Customer and Developer Services at Dŵr Cymru Welsh Water

Greater Cardiff Area, United Kingdom

Overview

Kit is an award-winning strategic leader responsible for customer services, developer services, and data at Dŵr Cymru Welsh Water. With experience in both public and private sectors, he has a proven record of delivering successful customer and channel strategies. People who have worked with Kit often describe him as dynamic, personable, and a consummate professional.

Outside of work, Kit is dedicated to community causes. He serves as a board member for Cwmpas, supporting co-operative values in Wales, and is a passionate LGBTQ+ ally. He is currently training to run the 2026 London Marathon to raise funds for Kidney Wales, reflecting his commitment to philanthropy and physical fitness.

Unique fact: Kit holds a BA Hons in Drama, an unconventional background for a director in the utility sector.

Personality Overview

Process Oriented

Tough To Convince

Status Quo Seeker

Being observant comes to them naturally.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
His entire career, from Newport City Council to Dŵr Cymru Welsh Water, has focused on transforming and leading multi-channel customer service strategies.
Digital Transformation
As former Head of Transformation and through his blog, he has driven digital initiatives, including launching new websites and customer account services to improve user experience.
Data & Innovation
He recently launched Welsh Water's open data strategy to spark innovation, improve services, and solve industry problems through transparency and collaboration.

Media Appearances

Kit has no verified media appearances

Work History

1-2025
Director of Customer and Developer Services at Dŵr Cymru Welsh Water
5-2021 - 1-2025
Director of Operational Services at Dŵr Cymru Welsh Water
8-2020 - 4-2021
Head of Transformation at Dŵr Cymru Welsh Water
1-2021
Board Member (NED) at Cwmpas
5-2015 - 8-2018
Partnership Director at Agilisys

Education

2000 - 2003
BA Hons Drama from University of Wolverhampton

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Cardiff Area, United Kingdom Job Level : Mid-senior Designation : Director of Customer and Developer Services at Dŵr Cymru Welsh Water
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Insights For Selling To Kit

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kit is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Kit

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Kit move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Kit take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Kit

Personality Compatibility


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