Kit Wilson in

Kit Wilson

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Director of Customer and Developer Services at Dŵr Cymru Welsh Water
📍 Greater Cardiff Area, United Kingdom

Kit is an award-winning strategic leader responsible for customer services, developer services, and data at Dŵr Cymru Welsh Water. With experience in both public and private sectors, he has a proven record of delivering successful customer and channel strategies. People who have worked with Kit often describe him as dynamic, personable, and a consummate professional.

Outside of work, Kit is dedicated to community causes. He serves as a board member for Cwmpas, supporting co-operative values in Wales, and is a passionate LGBTQ+ ally. He is currently training to run the 2026 London Marathon to raise funds for Kidney Wales, reflecting his commitment to philanthropy and physical fitness.

Unique fact: Kit holds a BA Hons in Drama, an unconventional background for a director in the utility sector.

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Experience
13 Years
Current Role
Director of Customer and Developer Services
Job Level
Mid-senior
Location
Greater Cardiff Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Kit cares about

Customer Experience
His entire career, from Newport City Council to Dŵr Cymru Welsh Water, has focused on transforming and leading multi-channel customer service strategies.
Digital Transformation
As former Head of Transformation and through his blog, he has driven digital initiatives, including launching new websites and customer account services to improve user experience.
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Career

Work history

1-2025
Director of Customer and Developer Services
Dŵr Cymru Welsh Water
5-2021 - 1-2025
Director of Operational Services
Dŵr Cymru Welsh Water
8-2020 - 4-2021
Head of Transformation
Dŵr Cymru Welsh Water
1-2021
Board Member (NED)
Cwmpas
5-2015 - 8-2018
Partnership Director
Agilisys
In the press

Media appearances

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Education
2000 - 2003
BA Hons Drama
University of Wolverhampton
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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