Kristen LaGumina Jeeter

Questioner
DISC Type : c

Senior Director, Customer Experience at iRhythm Technologies, Inc.

Annapolis, Maryland, United States

Overview

Kristen LaGumina Jeeter is a Senior Director of Customer Experience at iRhythm Technologies, Inc., leveraging her expertise in cardiac rhythm management and customer relations. She has a strong background in sales training and leadership within the medical device industry.

Outside of her professional life, Kristens interests include major e-commerce and retail companies like Target and Amazon, suggesting an engagement with consumer trends. She is known for her positive attitude and team-oriented approach.

Kristen holds certifications in Cardiac Rhythm Management from PrepMD, enhancing her specialized medical knowledge.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Experience
As Senior Director, Customer Experience at iRhythm Technologies, Inc., she is directly responsible for optimizing customer interactions and satisfaction.
Cardiac Rhythm Management
Her education includes a certification in Cardiac Rhythm Management from PrepMD, a key area in her medical device career.
Sales Leadership
With previous roles as Senior Territory Manager and Field Clinical Representative, she has extensive experience in sales and sales training.

Media Appearances

Kristen has no verified media appearances

Work History

10-2023
Senior Director, Customer Experience at iRhythm Technologies, Inc.
10-2018 - 10-2023
Director, Customer Experience at iRhythm Technologies, Inc.
4-2015 - 10-2018
Senior Territory Manager at iRhythm Technologies, Inc.
3-2012 - 4-2015
Field Clinical Representative at Boston Scientific
5-2010 - 9-2011
Financial Services Professional at New York Life Insurance Company

Education

9-2006 - 5-2010
Bachelor of Business Administration - BBA from University of Massachusetts Amherst
2011 - 2012
Cardiac Rhythm Management from PrepMD

More Information

Social Presence :

Prographics :

Exp : 21 Location : Annapolis, Maryland, United States Job Level : Senior Designation : Senior Director, Customer Experience at iRhythm Technologies, Inc.
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Kristen

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Kristen take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Kristen

Personality Compatibility


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