Kyle Shepard in

Kyle Shepard

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Senior Vice President of Customer Success at Teramind
📍 Apex, North Carolina, United States

As SVP of Customer Success at Teramind, Kyle is a strategic leader focused on building and scaling customer experience organizations. His career spans from being a one-person team to leading programs at major tech companies like Cisco, informed by his BA from North Carolina Wesleyan University and recent AI certifications.

Outside of work, Kyle is a family man with two young children. He spends his free time at the playground, swimming, and attending soccer practice. He enjoys staying active through running, lifting weights, playing golf, and following his familys favorite football teams.

Unique fact: Kyle began his career as a trained and certified Emergency Medical Technician, which shaped his customer-first approach.

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Experience
16 Years
Current Role
Senior Vice President of Customer Success
Job Level
Leadership
Location
Apex, North Carolina, United States
Personality Overview

How Kyle shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kyle cares about

Customer Success
He has a long track record of building, scaling, and optimizing Customer Success teams to deliver on key customer outcomes for companies of all sizes.
Business Process
Identifies himself as a "Business Process Optimizer" and focuses on developing processes to ensure the entire customer journey is well-supported.
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Career

Work history

8-2024
Senior Vice President of Customer Success
Teramind
5-2023 - 9-2024
Head of Customer Experience
Social Pinpoint
5-2022 - 2-2023
Director, Customer Success
Conceal.io
5-2021 - 5-2022
Director, Customer Success
Endpoint Protector by CoSoSys
9-2019 - 5-2021
Manager, Collaboration Customer Success – Commercial Americas
Cisco
In the press

Media appearances

Kyle Shepard - Teramind. Featured in Teramind (official website)
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Education
2012 - 2013
Bachelor of Arts (BA)
North Carolina Wesleyan University
Associate of Arts (AA)
Wake Technical Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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