Kyle Shepard

Evaluator
DISC Type : dcs

Senior Vice President of Customer Success at Teramind

Apex, North Carolina, United States

Overview

As SVP of Customer Success at Teramind, Kyle is a strategic leader focused on building and scaling customer experience organizations. His career spans from being a one-person team to leading programs at major tech companies like Cisco, informed by his BA from North Carolina Wesleyan University and recent AI certifications.

Outside of work, Kyle is a family man with two young children. He spends his free time at the playground, swimming, and attending soccer practice. He enjoys staying active through running, lifting weights, playing golf, and following his familys favorite football teams.

Unique fact: Kyle began his career as a trained and certified Emergency Medical Technician, which shaped his customer-first approach.

Personality Overview

Fast But Analytical

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Success
He has a long track record of building, scaling, and optimizing Customer Success teams to deliver on key customer outcomes for companies of all sizes.
Business Process
Identifies himself as a "Business Process Optimizer" and focuses on developing processes to ensure the entire customer journey is well-supported.
AI Adoption
His recent certifications in AI Essentials and AI for Leaders signal a strong interest in learning and adopting new strategies to enhance customer experience.

Media Appearances

Kyle Shepard - Teramind. Featured in Teramind (official website)

See Now

Work History

8-2024
Senior Vice President of Customer Success at Teramind
5-2023 - 9-2024
Head of Customer Experience at Social Pinpoint
5-2022 - 2-2023
Director, Customer Success at Conceal.io
5-2021 - 5-2022
Director, Customer Success at Endpoint Protector by CoSoSys
9-2019 - 5-2021
Manager, Collaboration Customer Success – Commercial Americas at Cisco

Education

2012 - 2013
Bachelor of Arts (BA) from North Carolina Wesleyan University
Associate of Arts (AA) from Wake Technical Community College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Apex, North Carolina, United States Job Level : Leadership Designation : Senior Vice President of Customer Success at Teramind
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Insights For Selling To Kyle

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kyle is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kyle

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kyle move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kyle take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kyle

Personality Compatibility


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