Lara Lazzarin

Critic
DISC Type : C

Ombudsman at Banco Toyota do Brasil

Osasco, São Paulo, Brazil

Overview

Lara Lazzarin is an Ombudsman at Banco Toyota do Brasil with over nine years of experience in customer service and quality management at major financial institutions like Bradesco and Itaú. Colleagues describe her as competent, ethical, and impartial, with a strong focus on the clients perspective.

She recently participated in a Febraban event focused on the integration of the Ombudsman and Compliance roles, reinforcing her commitment to ethics and transparency in the industry.

Personality Overview

Negotiator

Critic

Precise

They like to take decisions independently and do not seek others' support often.  They are quite likely to negotiate on pricing or other key terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Advocacy
Her entire career is dedicated to customer service and ombudsman roles, with recommendations highlighting her "pro-client vision" and impartial approach to resolutions.
Banking Compliance
Actively engages in industry events on ethics and transparency, such as a recent Febraban meeting focused on the joint roles of Ombudsman and Compliance.
Consumer Protection
Has extensive experience managing relationships with consumer protection agencies like BACEN and Procons from her previous roles at major Brazilian banks.

Media Appearances

Lara has no verified media appearances

Work History

6-2012
Ombudsman at Banco Toyota do Brasil
3-2008 - 3-2012
Coordenadora at Bradesco
7-1998 - 3-2008
Analista de Apoio ao Cliente at Itaú Unibanco

Education

2007 - 2007
Gestão Estratégica de Negócios from FGV - Fundação Getulio Vargas
2004 - 2006
PÓS GRADUAÇÃO from FAAP - Fundação Armando Alvares Penteado

More Information

Social Presence :

Prographics :

Exp : 27 Location : Osasco, São Paulo, Brazil Job Level : N/A Designation : Ombudsman at Banco Toyota do Brasil
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Insights For Selling To Lara

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lara is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Lara

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Lara move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Lara take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Lara

Personality Compatibility


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