Leon Hughes
Login to view DISC.Leon is an experienced legal professional and operational manager at Dŵr Cymru Welsh Water, where he leads customer services for arrears and oversees the retail litigation strategy. He holds a Bachelor of Laws from the University of Wales, Cardiff, and serves as the South West Region Chair for the Civil Court Users Association.
Leon is a passionate advocate for developing talent within the collections industry, championing an award-winning apprentice scheme at Welsh Water to create new career pathways and address skills gaps in Wales.
He was named Support Manager of the Year at the Welsh Contact Centre Awards, where his team was recognized for recovering over £16 million in a single year.
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