Leon Hughes

Collaborator
DISC Type : si

Debt Recovery Manager at Dŵr Cymru Welsh Water

Greater Cardiff Area, United Kingdom

Overview

Leon is an experienced legal professional and operational manager at Dŵr Cymru Welsh Water, where he leads customer services for arrears and oversees the retail litigation strategy. He holds a Bachelor of Laws from the University of Wales, Cardiff, and serves as the South West Region Chair for the Civil Court Users Association.

Leon is a passionate advocate for developing talent within the collections industry, championing an award-winning apprentice scheme at Welsh Water to create new career pathways and address skills gaps in Wales.

He was named Support Manager of the Year at the Welsh Contact Centre Awards, where his team was recognized for recovering over £16 million in a single year.

Personality Overview

Fair-minded

Good Listener

Appreciative

They are more likely to go for proven solutions.  Win-win scenarios can appeal strongly to them. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Court System Reform
Actively represents court users' interests to HMCTS and the Ministry of Justice, advocating for a more efficient and effective civil court service through his role at the CCUA.
Apprentice Development
Champions career development in collections, leading an award-winning apprentice scheme at Welsh Water to foster professional and ethical skills.
Debt Litigation
Manages Dŵr Cymru Welsh Water's retail litigation strategy and oversees the in-house team responsible for County Court claims for debt recovery.

Media Appearances

Leon has no verified media appearances

Work History

10-2024
Debt Recovery Manager at Dŵr Cymru Welsh Water
8-2018 - 10-2024
Late Arrears Manager at Dŵr Cymru Welsh Water
4-2018 - 7-2025
Civil Court Users Association South West Region Chair at Civil Court Users Association (CCUA)
1-2016 - 8-2018
Litigation Manager at Dŵr Cymru Welsh Water
9-2007 - 1-2016
Senior Legal Assistant at Eversheds LLP

Education

2001 - 2003
Bachelor of Laws (LL.B.) from University of Wales, Cardiff

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Cardiff Area, United Kingdom Job Level : Middle Designation : Debt Recovery Manager at Dŵr Cymru Welsh Water
URL has been copied!

Insights For Selling To Leon

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Take time to make them feel comfortable before getting to the main pitch
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leon is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Leon

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Leon move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Leon take some risk or not?

  • They probably won’t put a lot at risk.

You And Leon

Personality Compatibility


Other Dŵr Cymru Welsh Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.