Lily Stein in

Lily Stein

Questioner · DISC type c
Head of Implemention - Kraken Technologies at Octopus Energy
📍 United States

Lily Stein is the Head of Implementation for Kraken Tech in North America, focusing on migrating utility clients to the Kraken platform. An Octopus Energy veteran, she was a founding member of the customer operations team, helping shape the platforms development. She earned a Bachelor of Science from the University of Nottingham.

Before her tech career, Lily was deeply involved in community leadership as the Manager of a large youth movement. This role involved extensive event planning, volunteer management, and leadership training across multiple countries, showcasing her commitment to youth empowerment and community building.

Unique fact: The initial operational processes Lily created as a founding member of the customer operations team directly informed the development of the Kraken platform.

Read the full overview →
Experience
11 Years
Current Role
Head of Implemention - Kraken Technologies
Job Level
Mid-senior
Location
United States
Personality Overview

How Lily shows up

Price-Sensitive
Cautious & Analytical
Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Lily cares about

Platform Implementation
Leads customer migrations from legacy platforms to Kraken and helps clients adopt new operating models, a core part of her current role.
North American Expansion
Relocated to the US to seed Kraken's growth, lead customer success, and secure the company's first integrated utility client in North America.
+5 more topics Login to view topics
Career

Work history

7-2020
Head of Implemention - Kraken Technologies
Octopus Energy
11-2017 - 7-2020
Operations Manager
Octopus Energy
4-2017 - 11-2017
Operations Team Leader
Octopus Energy
3-2016 - 4-2017
Energy Specialist
Octopus Energy
8-2014 - 9-2015
Manager of Youth Movement
Noam Masorti Youth
In the press

Media appearances

Spotlight on... Lily Stein, customer service guru. Featured in Octopus Energy Blog
See now
Spotlight on... Lily Stein, customer service guru. Featured in Octopus Energy Blog
+2 more appearances Login to view media
Education
2011 - 2014
Bachelor of Science (BSc) (Hons)
University of Nottingham
2005 - 2011
Education details unavailable
South Hampstead High School
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Octopus Energy Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Lily. Free, 10 seconds.