Lily Stein

Questioner
DISC Type : c

Head of Implemention - Kraken Technologies at Octopus Energy

United States

Overview

Lily Stein is the Head of Implementation for Kraken Tech in North America, focusing on migrating utility clients to the Kraken platform. An Octopus Energy veteran, she was a founding member of the customer operations team, helping shape the platforms development. She earned a Bachelor of Science from the University of Nottingham.

Before her tech career, Lily was deeply involved in community leadership as the Manager of a large youth movement. This role involved extensive event planning, volunteer management, and leadership training across multiple countries, showcasing her commitment to youth empowerment and community building.

Unique fact: The initial operational processes Lily created as a founding member of the customer operations team directly informed the development of the Kraken platform.

Personality Overview

Price-Sensitive

Cautious & Analytical

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Platform Implementation
Leads customer migrations from legacy platforms to Kraken and helps clients adopt new operating models, a core part of her current role.
North American Expansion
Relocated to the US to seed Kraken's growth, lead customer success, and secure the company's first integrated utility client in North America.
Customer Operations
Began her career as a founding member of the customer operations team and has a deep history of managing and scaling operational teams at Octopus Energy.

Media Appearances

Spotlight on... Lily Stein, customer service guru. Featured in Octopus Energy Blog

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Spotlight on... Lily Stein, customer service guru. Featured in Octopus Energy Blog

See Now

Lily Stein - Kraken Technologies at Octopus Energy. Featured in The Org

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Work History

7-2020
Head of Implemention - Kraken Technologies at Octopus Energy
11-2017 - 7-2020
Operations Manager at Octopus Energy
4-2017 - 11-2017
Operations Team Leader at Octopus Energy
3-2016 - 4-2017
Energy Specialist at Octopus Energy
8-2014 - 9-2015
Manager of Youth Movement at Noam Masorti Youth

Education

2011 - 2014
Bachelor of Science (BSc) (Hons) from University of Nottingham
2005 - 2011
Education details unavailable from South Hampstead High School

More Information

Social Presence :

Prographics :

Exp : 11 Location : United States Job Level : Mid-senior Designation : Head of Implemention - Kraken Technologies at Octopus Energy
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Insights For Selling To Lily

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lily is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Lily

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Lily move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Lily take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Lily

Personality Compatibility


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