Steven Peel in

Steven Peel

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Head of Operational Excellence at OVO
📍 Hitchin, England, United Kingdom

Steven is a seasoned operations leader with over 18 years of experience driving growth and continuous improvement for companies like OVO, SSE, and Lionbridge. He holds a Bachelor of Arts in French and Hispanic Studies from the University of Salford and is a certified Lean Six Sigma Black Belt. Colleagues describe him as analytical, personable, and results-driven.

He is passionate about supporting causes he cares about, having run the Paris Marathon to raise funds for Prostate Cancer UK in memory of his uncle. This demonstrates a strong personal commitment to making a difference beyond his professional life.

He established a Lean Academy at SSE, training over 1000 colleagues in continuous improvement principles.

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Experience
27 Years
Current Role
Head of Operational Excellence
Job Level
Mid-senior
Location
Hitchin, England, United Kingdom
Personality Overview

How Steven shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Steven cares about

Operational Excellence
His entire career is focused on this, with roles as Head of Operational Excellence and a track record of delivering efficiency and growth.
Customer Advocacy
He is an expert in this area, having deployed Net Promoter Score (NPS) company-wide as a primary feedback tool in a previous role.
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Career

Work history

11-2021
Head of Operational Excellence
OVO
11-2020 - 11-2021
Retail Excellence Change Practice Lead
OVO
7-2016 - 11-2020
Head of Lean Delivery and Transformation
SSE plc
1-2016 - 6-2016
Lean and Continuous Improvement Consultant
Consultant
9-2013 - 12-2015
Senior Director, Business Management / Continuous Improvement
Lionbridge
In the press

Media appearances

Steven Peel - Head Of Operational Excellence at Ovo Group - The Org. Featured in The Org
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Education
2014 - 2014
Large Account Management Process (LAMP) Portfolio and Strategic Selling
Miller Heiman Sales Training
2013 - 2013
Conceptual Selling
Miller Heiman Sales Training
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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