Steven Peel

Trailblazer
DISC Type : DI

Head of Operational Excellence at OVO

Hitchin, England, United Kingdom

Overview

Steven is a seasoned operations leader with over 18 years of experience driving growth and continuous improvement for companies like OVO, SSE, and Lionbridge. He holds a Bachelor of Arts in French and Hispanic Studies from the University of Salford and is a certified Lean Six Sigma Black Belt. Colleagues describe him as analytical, personable, and results-driven.

He is passionate about supporting causes he cares about, having run the Paris Marathon to raise funds for Prostate Cancer UK in memory of his uncle. This demonstrates a strong personal commitment to making a difference beyond his professional life.

He established a Lean Academy at SSE, training over 1000 colleagues in continuous improvement principles.

Personality Overview

Values Relationships

Friendly But Fast

Assertive

They respond better to a combination of speed and relationship.  They do not mind taking risks and can make hard decisions, if necessary. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Operational Excellence
His entire career is focused on this, with roles as Head of Operational Excellence and a track record of delivering efficiency and growth.
Customer Advocacy
He is an expert in this area, having deployed Net Promoter Score (NPS) company-wide as a primary feedback tool in a previous role.
Lean Transformation
A Lean Six Sigma Black Belt who created a Lean Academy at SSE, delivering over £25m in savings and training more than 1000 people.

Media Appearances

Steven Peel - Head Of Operational Excellence at Ovo Group - The Org. Featured in The Org

See Now

Work History

11-2021
Head of Operational Excellence at OVO
11-2020 - 11-2021
Retail Excellence Change Practice Lead at OVO
7-2016 - 11-2020
Head of Lean Delivery and Transformation at SSE plc
1-2016 - 6-2016
Lean and Continuous Improvement Consultant at Consultant
9-2013 - 12-2015
Senior Director, Business Management / Continuous Improvement at Lionbridge

Education

2014 - 2014
Large Account Management Process (LAMP) Portfolio and Strategic Selling from Miller Heiman Sales Training
2013 - 2013
Conceptual Selling from Miller Heiman Sales Training

More Information

Social Presence :

Prographics :

Exp : 27 Location : Hitchin, England, United Kingdom Job Level : Mid-senior Designation : Head of Operational Excellence at OVO
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Display high self-confidence and expect them to have a strong personality.
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking them how they truly feel about your product
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Steven

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Steven move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Steven take some risk or not?

  • They can take risks if necessary.

You And Steven

Personality Compatibility


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