Lucy Carruthers in

Lucy Carruthers

Login to view DISC.
Channel Insights, Senior Manager at Nationwide Building Society
📍 Swindon, England, United Kingdom

Lucy Carruthers is a customer experience and insight specialist managing channel performance at Nationwide Building Society. With an MBA and a Certified Scrum Product Owner certification, she designs engaging digital propositions. Colleagues describe her as diligent, committed, and professional, with a keen attention to detail.

Based on her interest in publications like the Harvard Business Review, she likely follows high-level business and management strategies outside of her direct responsibilities.

She has progressed through multiple senior roles within Nationwide, including leading Open Banking, Membership Propositions, and Product Ownership for the mobile banking app.

Read the full overview →
Experience
21 Years
Current Role
Channel Insights, Senior Manager
Job Level
Middle
Location
Swindon, England, United Kingdom
Personality Overview

How Lucy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Lucy cares about

Customer Experience
Her entire career focus is on understanding customer needs to design digital propositions that drive loyalty and deepen relationships.
Digital Banking Channels
Has extensive experience as a Product Owner for mobile banking apps and as a Senior Manager for Open Banking operations.
+5 more topics Login to view topics
Career

Work history

8-2025
Channel Insights, Senior Manager
Nationwide Building Society
11-2022 - 9-2025
Senior Digital Insight and Performance Manager
Nationwide Building Society
3-2019 - 2-2023
Product Owner for Mobile Banking App and Internet Bank
Nationwide Building Society
1-2018 - 3-2019
Senior Manager for Open Banking
Nationwide Building Society
1-2017 - 1-2018
Senior Membership Propositions Manager
Nationwide Building Society
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2012 - 2014
Master of Business Administration (MBA)
University of Chester
2002 - 2003
MSc
University of Bath
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Nationwide Building Society Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Lucy. Free, 10 seconds.