Manali PHATAK

Evaluator
DISC Type : DSC

Customer Success Manager SEA at Disprz

Mumbai Metropolitan Region, India

Overview

Manali is an experienced Customer Success Manager at Disprz, specializing in driving product adoption and business value for B2B Enterprise SaaS clients. A graduate of EM Normandie Business School, colleagues describe her as energetic, persistent, and highly collaborative. She focuses on aligning solutions to maximize ROI-driven growth for her clients.

Outside of her tech career, Manali has a deep passion for language and culture. She took a dedicated career break to study French at Alliance Française de Bombay, demonstrating her commitment to continuous personal and professional development through immersive learning experiences and earning multiple certifications in the process.

Interesting fact: Manali holds DELF A2 and B1 certifications in the French language and pursued studies up to the B2 level.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Onboarding
Actively learns about the psychology of customer success, sharing key takeaways from podcasts on how to build strong client relationships from the very first interaction.
SaaS Value Realization
Her professional focus is empowering SaaS customers by driving product adoption and ensuring solutions deliver tangible business value and ROI-driven growth.
AI's Business Impact
She has shared content on the implications of ChatGPT becoming widely available, showing an interest in how generative AI tools can transform business and creative workflows.

Media Appearances

Manali has no verified media appearances

Work History

5-2025
Customer Success Manager SEA at Disprz
4-2021
Content Creator at LinkedIn
7-2024 - 5-2025
Senior Customer Success Specialist at Gemini Software Solutions Pvt. Ltd.
12-2023 - 7-2024
Client Success Associate UK Europe at Accenture
10-2021 - 11-2023
Professional development at Career Break

Education

2018 - 2018
Master of Business Administration - MBA from EM Normandie Business School
2017 - 2019
Master of Business Administration - MBA from ITM Group of Institutions

More Information

Social Presence :

Prographics :

Exp : 4 Location : Mumbai Metropolitan Region, India Job Level : Middle Designation : Customer Success Manager SEA at Disprz
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Insights For Selling To Manali

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Manali is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Manali

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Manali move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Manali take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Manali

Personality Compatibility


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