Manali PHATAK in

Manali PHATAK

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Customer Success Manager SEA at Disprz
📍 Mumbai Metropolitan Region, India

Manali is an experienced Customer Success Manager at Disprz, specializing in driving product adoption and business value for B2B Enterprise SaaS clients. A graduate of EM Normandie Business School, colleagues describe her as energetic, persistent, and highly collaborative. She focuses on aligning solutions to maximize ROI-driven growth for her clients.

Outside of her tech career, Manali has a deep passion for language and culture. She took a dedicated career break to study French at Alliance Française de Bombay, demonstrating her commitment to continuous personal and professional development through immersive learning experiences and earning multiple certifications in the process.

Interesting fact: Manali holds DELF A2 and B1 certifications in the French language and pursued studies up to the B2 level.

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Experience
4 Years
Current Role
Customer Success Manager SEA
Job Level
Middle
Location
Mumbai Metropolitan Region, India
Personality Overview

How Manali shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Manali cares about

Customer Onboarding
Actively learns about the psychology of customer success, sharing key takeaways from podcasts on how to build strong client relationships from the very first interaction.
SaaS Value Realization
Her professional focus is empowering SaaS customers by driving product adoption and ensuring solutions deliver tangible business value and ROI-driven growth.
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Career

Work history

5-2025
Customer Success Manager SEA
Disprz
4-2021
Content Creator
LinkedIn
7-2024 - 5-2025
Senior Customer Success Specialist
Gemini Software Solutions Pvt. Ltd.
12-2023 - 7-2024
Client Success Associate UK Europe
Accenture
10-2021 - 11-2023
Professional development
Career Break
In the press

Media appearances

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Education
2018 - 2018
Master of Business Administration - MBA
EM Normandie Business School
2017 - 2019
Master of Business Administration - MBA
ITM Group of Institutions
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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