Mark Affleck

Enthusiast
DISC Type : i

Customer Service Associate II at Lowe's Companies, Inc.

Greater Philadelphia, United States

Overview

Mark has no verified overview

Personality Overview

Non-Confrontational

Story Driven

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Mark has no verified topics they care about

Media Appearances

Mark has no verified media appearances

Work History

3-2016
Customer Service Associate II at Lowe's Companies, Inc.
6-2009 - 11-2015
Global Account Manager at Strategic Products and Services
1-2000 - 5-2009
Global Account Manager at Avaya
1-1996 - 1-2000
National Account Manager at Lucent Technologies
8-1982 - 1-1996
Account Manager at AT&T

Education

1979 - 1982
MBA Program from LaSalle University
1973 - 1977
Bachelor's Degree from Penn State University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Philadelphia, United States Job Level : N/A Designation : Customer Service Associate II at Lowe's Companies, Inc.
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Mark

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Mark take some risk or not?

  • They can take some low-probability risks if needed.

You And Mark

Personality Compatibility


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