Michelle Jones

Examiner
DISC Type : cs

Associate Director, Call Center at Trustmark

United States

Overview

Michelle has no verified overview

Personality Overview

Process Oriented

Late Adopter

Unexpressive

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Michelle has no verified topics they care about

Media Appearances

Michelle has no verified media appearances

Work History

4-2024
Associate Director, Call Center at Trustmark
2015 - 2024
Senior Manager at Trustmark
2013 - 2015
Supervisor, Quality Assurance (Learning & Performance) at Nationwide Insurance
2008 - 2013
Personal Lines Screening Supervisor at Nationwide Insurance
2006 - 2008
Personal Lines Underwriter at Nationwide Insurance

Education

2013 - 2016
Bachelor of Applied Science (BASc) from Southern New Hampshire University
2005 - 2007
Associate's degree from Kent State University

More Information

Social Presence :

Prographics :

Exp : 33 Location : United States Job Level : Mid-senior Designation : Associate Director, Call Center at Trustmark
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Michelle

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Michelle take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Michelle

Personality Compatibility


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