Mirelle Hampel

Evaluator
DISC Type : Dcs

Chief Customer Officer at Jeitto

São Paulo, São Paulo, Brazil

Overview

Mirelle Hampel is the Chief Customer Officer at Jeitto, a role created to integrate the entire customer journey, connecting product and experience. With an MBA from FGV, colleagues describe her as a strategic, results-focused, and deeply human leader with extensive experience in operations and customer experience.

She is passionate about developing future leaders and fostering a human-centric work culture, holding certifications in "Leaders of the Future" and "Literacy for the Future. " She is inspired by mentors who prioritize personal connection and values empathy in leadership, a perspective she has shared on podcasts.

Unique fact: Although a leader in the tech and finance space, Mirelles first degree was in Veterinary Medicine.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

AI in Customer Experience
Actively using AI to transform customer feedback into strategic decisions. She highlights how AI accelerates her team's work, rather than just being a tool.
Female Leadership
Champions the unique power of female leadership in complex business environments and discusses the topic on podcasts, focusing on empathy and strategy in practice.
Human-Centric Leadership
Values leaders who build personal connections, inspired by a past mentor who recited poetry. Colleagues consistently refer to her as a "human" leader.

Media Appearances

Mirelle has no verified media appearances

Work History

2-2026
Chief Customer Officer at Jeitto
4-2023 - 1-2026
Diretora de operações at Jeitto
4-2022 - 4-2023
Chief Operations Officer at Clicksign
5-2021 - 4-2022
CHRO at Qsaúde
12-2018 - 5-2021
Operations and mkt director at KOIN

Education

2018 - 2018
Operations Management and Supervision from Ibmec
2001 - 2003
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 23 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : Chief Customer Officer at Jeitto
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Insights For Selling To Mirelle

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mirelle is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mirelle

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mirelle move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mirelle take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mirelle

Personality Compatibility


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