Naseera Hafeji in

Naseera Hafeji

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Head of Customer and Social Resolution at OVO
📍 Leicester, England, United Kingdom

Naseera Hafeji is the Head of Customer and Social Resolution at OVO, specializing in leading teams through transformational change. With an extensive background in operational coaching and complaints resolution from her time at E. ON, she is also a Certified Agile Leader focused on creating customer-centric operational cultures.

Her operational coaching team at OVO won a bronze award for "Best Supporting Team of The Year" at the European Contact Centre and Customer Service Awards.

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Experience
24 Years
Current Role
Head of Customer and Social Resolution
Job Level
Mid-senior
Location
Leicester, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Naseera cares about

Customer Resolution
Her current role is Head of Customer and Social Resolution, and she previously managed a Centre of Excellence for Complaints Resolution at E. ON.
Operational Coaching
She has held multiple roles focused on coaching, including Head of Operational Coaching, and emphasizes enabling a culture of growth for colleagues.
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Career

Work history

10-2024
Head of Customer and Social Resolution
OVO
3-2023 - 11-2024
Head of Operational Coaching
OVO
3-2022 - 3-2023
Operations Coach Lead
OVO
6-2014 - 3-2022
Section Manager - Centre of Excellence for Complaints Resolution
E.ON
9-2004 - 6-2014
Team Manager
E.ON
In the press

Media appearances

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Education
Education details unavailable
Leicester College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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