Olivier Arnoux

Sharpshooter
DISC Type : DC

Chief Experience Officer at Cegid

Greater Paris Metropolitan Region, France

Overview

Olivier Arnoux is the Chief Experience Officer at Cegid, driving the strategic plan to double revenue by 2026. With over 20 years of experience in customer experience transformation across hospitality, banking, and tech, he is an HEC Paris EMBA graduate. Colleagues describe him as adaptable, pragmatic, and an inspiring team player.



He co-founded CXM Fab, a boutique consultancy firm specializing in Customer Experience Management.

Personality Overview

ROI Driven

Precise But Practical

Fast But Analytical

They prefer to be the ones controlling the conversation or defining the terms.  They respond better to strong and respectful interactions. They like to move fast and expect the same from others.

Topics They Care About

Generative AI in CX
He is transforming customer services at Cegid using generative AI and holds certifications in Generative AI for Leaders and Google AI Essentials.
Customer Journey Transformation
A core focus throughout his career, he has led customer journey transformation at Cegid, BNP Paribas, and Accor.
CX Strategy
He has extensive experience defining customer experience strategies, including roles as a strategist at Qualtrics and co-founding a CX consultancy.

Media Appearances

Olivier has no verified media appearances

Work History

2-2023
Chief Experience Officer at Cegid
12-2019 - 1-2023
Customer Experience Solutions Strategist at Qualtrics - SAP at Qualtrics
6-2019 - 12-2019
Co- founder - Customer Experience transformation at CXM Fab
5-2017 - 5-2019
Head of Customer Journeys, Retail & Financial Services at BNP Paribas
9-2016 - 5-2017
SVP, Strategy, Customer Experience and Performance Management, Global Luxury Brands at Accor

Education

2007 - 2008
Executive Master of Business Administration from HEC Paris
1990 - 1994
Master's degree from INSEEC - MBA INSTITUTE

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Paris Metropolitan Region, France Job Level : Leadership Designation : Chief Experience Officer at Cegid
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Insights For Selling To Olivier

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers

DONT's

  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olivier is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Olivier

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Olivier move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Olivier take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Olivier

Personality Compatibility


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