Olivier Arnoux in

Olivier Arnoux

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Chief Experience Officer at Cegid
📍 Greater Paris Metropolitan Region, France

Olivier Arnoux is the Chief Experience Officer at Cegid, driving the strategic plan to double revenue by 2026. With over 20 years of experience in customer experience transformation across hospitality, banking, and tech, he is an HEC Paris EMBA graduate. Colleagues describe him as adaptable, pragmatic, and an inspiring team player.

He co-founded CXM Fab, a boutique consultancy firm specializing in Customer Experience Management.

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Experience
12 Years
Current Role
Chief Experience Officer
Job Level
Leadership
Location
Greater Paris Metropolitan Region, France
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Olivier cares about

Generative AI in CX
He is transforming customer services at Cegid using generative AI and holds certifications in Generative AI for Leaders and Google AI Essentials.
Customer Journey Transformation
A core focus throughout his career, he has led customer journey transformation at Cegid, BNP Paribas, and Accor.
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Career

Work history

2-2023
Chief Experience Officer
Cegid
12-2019 - 1-2023
Customer Experience Solutions Strategist at Qualtrics - SAP
Qualtrics
6-2019 - 12-2019
Co- founder - Customer Experience transformation
CXM Fab
5-2017 - 5-2019
Head of Customer Journeys, Retail & Financial Services
BNP Paribas
9-2016 - 5-2017
SVP, Strategy, Customer Experience and Performance Management, Global Luxury Brands
Accor
In the press

Media appearances

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Education
2007 - 2008
Executive Master of Business Administration
HEC Paris
1990 - 1994
Master's degree
INSEEC - MBA INSTITUTE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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