Paul Marsh in

Paul Marsh

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Head of Communications Delivery and Projects at Nationwide Building Society
📍 Bristol, England, United Kingdom

Paul Marsh is a communications expert with over a decade of experience in transforming marketing and communications within the financial services sector. At Nationwide Building Society, he drives strategic change through modernization programs, CRM implementation, and customer journey mapping. He holds certifications in both Design & Lateral Thinking and as a Professional Scrum Product Owner.

He drove the implementation of a new digital communication strategy at Lloyds Banking Group, which resulted in cost savings of millions of pounds.

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Experience
18 Years
Current Role
Head of Communications Delivery and Projects
Job Level
Mid-senior
Location
Bristol, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paul cares about

Comms Transformation
His career focus for the last 10 years has been transforming marketing and communications, including modernization programs and process automation.
Customer Experience
Manages large-scale projects and CRM implementations specifically aimed at supporting growth and improving the customer experience.
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Career

Work history

11-2025
Head of Communications Delivery and Projects
Nationwide Building Society
5-2025 - 11-2025
Transformation and Comms Consultant
Nationwide Building Society
1-2021 - 4-2025
Head of Customer Communications
Lloyds Banking Group
1-2017 - 12-2020
Product Owner
Lloyds Banking Group
2-2012 - 12-2016
Senior Marketing Manager
Lloyds Banking Group
In the press

Media appearances

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Education
1-2024 - 6-2024
Design & Lateral Thinking Certificate
Royal College of Art
1-2018 - 3-2018
Professional Scrum Product Owner (PSPO 1)
Scrum.org
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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