Randy Bradshaw

Judge
DISC Type : Dc

Vice President Customer Success Strategy & Excellence at CyberArk

Oklahoma City, Oklahoma, United States

Overview

Randy Bradshaw serves as the Vice President of Customer Success Strategy & Excellence at CyberArk. He is a transformation leader specializing in building and leading global teams to drive positive business outcomes and lifetime customer value. Colleagues describe him as strategic, energetic, and passionate about driving change.

He holds certifications as a Certified LEAN Sigma Black Belt and in AI for Business Leaders, reflecting a deep interest in process improvement and leveraging new technologies.

Personality Overview

Features Driven

Generally Skeptic

Quality Focused

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Success
A core focus of his career, he builds strategies and teams that drive product adoption, consumption, and renewals across the entire customer lifecycle.
Business Transformation
He has a background in leading large-scale transformation programs, with recommendations highlighting his ability to drive process, technology, and cultural change in complex organizations.
Global Team Leadership
His profile emphasizes his strength in building, leading, and scaling high-performing global teams in the professional services and customer success domains.

Media Appearances

Randy has no verified media appearances

Work History

7-2024
Vice President Customer Success Strategy & Excellence at CyberArk
11-2022 - 7-2024
Vice President of Customer Success Strategy at BMC Software
1-2021 - 11-2022
Global Director, Customer Success Strategy at VMware
4-2011 - 1-2021
Vice President of Customer Success at BMC Software
2008 - 2011
Managing Partner, President at ImproveIT

Education

Business Process Management Mastery from MIT Sloan School of Management
Education details unavailable from Harvard Business School Executive Education

More Information

Social Presence :

Prographics :

Exp : 14 Location : Oklahoma City, Oklahoma, United States Job Level : Senior Designation : Vice President Customer Success Strategy & Excellence at CyberArk
URL has been copied!

Insights For Selling To Randy

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Randy is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Randy

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Randy move?

  • If convinced, they can reach decisions quite fast.
  • Can Randy take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Randy

Personality Compatibility


Other CyberArk Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.