Scott Metcalf

Trailblazer
DISC Type : DI

Head of AI Customer Innovation at People.ai

Los Angeles Metropolitan Area, United States

Overview

As the Head of AI Customer Innovation at People. ai, Scott focuses on integrating cutting-edge AI into enterprise revenue operations. With a background leading customer success teams at ThoughtSpot, he holds a BS from George Mason University. Colleagues often describe him as a calm, organized, confident, and humble leader.

A former manager highlighted his rare and valuable combination of extreme confidence and genuine humility as a key reason for hiring him over a large pool of qualified candidates.

Personality Overview

Achievement-Oriented

Assertive

Persuasive

If they come to believe in your value proposition, they will be your champion.  They do not mind taking risks and can make hard decisions, if necessary. They like to keep things under control.

Topics They Care About

AI Adoption
His current role is dedicated to driving the successful adoption and value realization of AI-powered platforms, ensuring customers are at the forefront of intelligent revenue systems.
AI and Productivity
He believes AI should empower employees to be more productive and has questioned the mindset of using it for headcount reduction.
Customer Value
His mission is to bridge the gap between advanced AI technology and tangible customer value, developing strategies for onboarding, adoption, and retention.

Media Appearances

Scott Metcalf - Head Of AI Customer Innovation at People.ai - The Org. Featured in The Org

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Work History

9-2025
Head of AI Customer Innovation at People.ai
10-2023 - 9-2025
Director of Customer Success at People.ai
8-2021 - 2-2023
Director of Customer Success at ThoughtSpot
8-2020 - 8-2021
Manager of Customer Success at ThoughtSpot
2-2020 - 8-2020
Customer Success Manager at ThoughtSpot

Education

1988 - 1992
BS from George Mason University
1985 - 1987
Education details unavailable from Springbrook High School

More Information

Social Presence :

Prographics :

Exp : 10 Location : Los Angeles Metropolitan Area, United States Job Level : Mid-senior Designation : Head of AI Customer Innovation at People.ai
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Scott

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Scott move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Scott take some risk or not?

  • They can take risks if necessary.

You And Scott

Personality Compatibility


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