As the Head of AI Customer Innovation at People. ai, Scott focuses on integrating cutting-edge AI into enterprise revenue operations. With a background leading customer success teams at ThoughtSpot, he holds a BS from George Mason University. Colleagues often describe him as a calm, organized, confident, and humble leader.
A former manager highlighted his rare and valuable combination of extreme confidence and genuine humility as a key reason for hiring him over a large pool of qualified candidates.
Read the full overview →
Experience
10 Years
Current Role
Head of AI Customer Innovation
Job Level
Mid-senior
Location
Los Angeles Metropolitan Area, United States
Personality Overview
How Scott shows up
Achievement-Oriented
Assertive
Persuasive
If they come to believe in your value proposition, they will be your champion. They do not mind taking risks and can make hard decisions, if necessary. They like to keep things under control.
Priorities
Topics Scott cares about
AI Adoption
His current role is dedicated to driving the successful adoption and value realization of AI-powered platforms, ensuring customers are at the forefront of intelligent revenue systems.
AI and Productivity
He believes AI should empower employees to be more productive and has questioned the mindset of using it for headcount reduction.
+4 more topicsLogin to view topics
Career
Work history
9-2025
Head of AI Customer Innovation
People.ai
10-2023 - 9-2025
Director of Customer Success
People.ai
8-2021 - 2-2023
Director of Customer Success
ThoughtSpot
8-2020 - 8-2021
Manager of Customer Success
ThoughtSpot
2-2020 - 8-2020
Customer Success Manager
ThoughtSpot
In the press
Media appearances
Scott Metcalf - Head Of AI Customer Innovation at People.ai - The Org. Featured in The Org
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
Other People.ai Employees
Explore more public profiles from related professionals.