Scott Metcalf in

Scott Metcalf

Login to view DISC.
Head of AI Customer Innovation at People.ai
📍 Los Angeles Metropolitan Area, United States

As the Head of AI Customer Innovation at People. ai, Scott focuses on integrating cutting-edge AI into enterprise revenue operations. With a background leading customer success teams at ThoughtSpot, he holds a BS from George Mason University. Colleagues often describe him as a calm, organized, confident, and humble leader.

A former manager highlighted his rare and valuable combination of extreme confidence and genuine humility as a key reason for hiring him over a large pool of qualified candidates.

Read the full overview →
Experience
10 Years
Current Role
Head of AI Customer Innovation
Job Level
Mid-senior
Location
Los Angeles Metropolitan Area, United States
Personality Overview

How Scott shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Scott cares about

AI Adoption
His current role is dedicated to driving the successful adoption and value realization of AI-powered platforms, ensuring customers are at the forefront of intelligent revenue systems.
AI and Productivity
He believes AI should empower employees to be more productive and has questioned the mindset of using it for headcount reduction.
+4 more topics Login to view topics
Career

Work history

9-2025
Head of AI Customer Innovation
People.ai
10-2023 - 9-2025
Director of Customer Success
People.ai
8-2021 - 2-2023
Director of Customer Success
ThoughtSpot
8-2020 - 8-2021
Manager of Customer Success
ThoughtSpot
2-2020 - 8-2020
Customer Success Manager
ThoughtSpot
In the press

Media appearances

Scott Metcalf - Head Of AI Customer Innovation at People.ai - The Org. Featured in The Org
See now
Education
1988 - 1992
BS
George Mason University
1985 - 1987
Education details unavailable
Springbrook High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other People.ai Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Scott. Free, 10 seconds.