Sharon Spykerman in

Sharon Spykerman

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Vice President Customer Care / Deputy CCO at Lazada
📍 Singapore

A results-driven leader with 19 years of experience in contact center operations and BPO strategy for global brands like Lazada and LEGO Group. She excels in strategic planning, vendor management, and enhancing customer service delivery. She holds a Bachelor of Science in Business Administration from Creighton University.

She has successfully managed customer service operations for leading brands across diverse industries including e-commerce, social media, IT, and government.

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Experience
21 Years
Current Role
Vice President Customer Care / Deputy CCO
Job Level
Senior
Location
Singapore
Personality Overview

How Sharon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sharon cares about

Contact Center Operations
Has 19 years of experience in leadership roles focused on contact center operations, project management, and operational strategy.
Customer Experience
Her senior roles, including VP of Customer Care, have focused on exceeding expectations for customer service delivery and resolving customer problems.
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Career

Work history

7-2018
Vice President Customer Care / Deputy CCO
Lazada
7-2015 - 1-2018
Manager, Business Operations – APAC
LEGO Group
3-2011 - 7-2015
Senior Project Manager - Singapore
Teledirect Telecommerce
12-2007 - 3-2011
Project Manager - Singapore
Tele-centre Services Pte Ltd
12-2005 - 5-2007
Operations Support Specialist
TeleTech
In the press

Media appearances

Lazada lets go of C-suites; ex-staff in five of Lazada's six markets sharing CVs online. Featured in The Edge Malaysia
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Education
1998 - 2000
BSBA
Creighton University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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