Taylor Austin

Evaluator
DISC Type : csd

Head of Global Customer Success and Support at Aurigo Software Technologies

Austin, Texas, United States

Overview

Taylor Austin is a seasoned customer success leader, currently heading the global Customer Success and Support team at Aurigo Software Technologies. With a background in the SaaS industry, he specializes in team building, scaling operations, and enhancing client relationships at companies like Wrike and Procore. He holds a Bachelor of Arts from the University of Utah.

Peers and colleagues frequently describe him as an empathetic, collaborative, transparent, and driven leader who excels at fostering a positive work environment and championing both his team and his customers.

He holds a specialized certification as a Procore Certified: Project Manager for Construction Financials, showcasing his deep industry knowledge.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Global Customer Success
He leads global customer success and support teams, focusing on strengthening client relations and ensuring long-term value for a growing user base in the SaaS industry.
SaaS Team Scaling
At previous roles, he successfully implemented capacity models to scale CSM teams efficiently with company growth while maintaining a low cost-to-serve.
Empathetic Leadership
Multiple recommendations praise his people-first mentality and ability to nurture a culture of transparency, empathy, and accountability, which boosts team loyalty and trust.

Media Appearances

Taylor has no verified media appearances

Work History

1-2025
Head of Global Customer Success and Support at Aurigo Software Technologies
12-2023 - 1-2025
Head of Customer Success at Secure Code Warrior
8-2021 - 9-2023
Head of Customer Success at Wrike
4-2020 - 8-2021
Sr. Director, Customer Success at HG Insights
6-2018 - 4-2020
Manager of Customer Success at Procore Technologies

Education

Bachelor of Arts (BA) from University of Utah

More Information

Social Presence :

Prographics :

Exp : 24 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Head of Global Customer Success and Support at Aurigo Software Technologies
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Insights For Selling To Taylor

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Taylor is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Taylor

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Taylor move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Taylor take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Taylor

Personality Compatibility


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