Taylor Austin in

Taylor Austin

Evaluator · DISC type csd
Head of Global Customer Success and Support at Aurigo Software Technologies
📍 Austin, Texas, United States

Taylor Austin is a seasoned customer success leader, currently heading the global Customer Success and Support team at Aurigo Software Technologies. With a background in the SaaS industry, he specializes in team building, scaling operations, and enhancing client relationships at companies like Wrike and Procore. He holds a Bachelor of Arts from the University of Utah.

Peers and colleagues frequently describe him as an empathetic, collaborative, transparent, and driven leader who excels at fostering a positive work environment and championing both his team and his customers.

He holds a specialized certification as a Procore Certified: Project Manager for Construction Financials, showcasing his deep industry knowledge.

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Experience
24 Years
Current Role
Head of Global Customer Success and Support
Job Level
Mid-senior
Location
Austin, Texas, United States
Personality Overview

How Taylor shows up

Fast But Analytical
Thorough Evaluator
Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Priorities

Topics Taylor cares about

Global Customer Success
He leads global customer success and support teams, focusing on strengthening client relations and ensuring long-term value for a growing user base in the SaaS industry.
SaaS Team Scaling
At previous roles, he successfully implemented capacity models to scale CSM teams efficiently with company growth while maintaining a low cost-to-serve.
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Career

Work history

1-2025
Head of Global Customer Success and Support
Aurigo Software Technologies
12-2023 - 1-2025
Head of Customer Success
Secure Code Warrior
8-2021 - 9-2023
Head of Customer Success
Wrike
4-2020 - 8-2021
Sr. Director, Customer Success
HG Insights
6-2018 - 4-2020
Manager of Customer Success
Procore Technologies
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Arts (BA)
University of Utah
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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