Thomas Fry

Inspirer
DISC Type : id

Vice President, Customer Care at iRhythm Technologies, Inc.

Sunnyvale, California, United States

Overview

Thomas Fry is a customer success executive with extensive experience leading global service organizations in the medical device industry. As VP of Customer Care at iRhythm, he leverages a background that includes leadership roles at Johnson & Johnson Vision and Carl Zeiss Meditec. He holds an MBA from NYU Stern and has completed a leadership program at Harvard.

He has directly managed teams across Asia, North America, Europe, and the Middle East.

Personality Overview

Fast Adopter

Confident & Optimistic

Achievment Oriented

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Care Excellence
His career is defined by senior leadership roles in customer care and services at several major medical technology companies.
Global Team Leadership
Has a proven track record of managing large, international teams and service operations across multiple continents, including Asia, Europe, and North America.
Medical Device Industry
Holds deep expertise in the medical device sector, having worked for industry leaders like iRhythm, Johnson & Johnson Vision, and Carl Zeiss Meditec.

Media Appearances

Thomas has no verified media appearances

Work History

8-2018
Vice President, Customer Care at iRhythm Technologies, Inc.
2-2017 - 7-2018
Vice President, International Business Development and Global Services at TearScience at Johnson & Johnson Vision Care
1-2011 - 3-2016
Vice President, Customer Care at Carl Zeiss Meditec
11-2007 - 9-2009
Vice President/General Manager Global Services and Installation at Asyst Technologies
7-2006 - 11-2007
Consultant at Independent

Education

2013 - 2014
Leadership Development Program from Harvard Business School Executive Education
1988 - 1991
MBA program from NYU Stern School of Business

More Information

Social Presence :

Prographics :

Exp : 17 Location : Sunnyvale, California, United States Job Level : Senior Designation : Vice President, Customer Care at iRhythm Technologies, Inc.
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Thomas

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Thomas take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Thomas

Personality Compatibility


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