Thomas Fry in

Thomas Fry

Inspirer · DISC type id
Vice President, Customer Care at iRhythm Technologies, Inc.
📍 Sunnyvale, California, United States

Thomas Fry is a customer success executive with extensive experience leading global service organizations in the medical device industry. As VP of Customer Care at iRhythm, he leverages a background that includes leadership roles at Johnson & Johnson Vision and Carl Zeiss Meditec. He holds an MBA from NYU Stern and has completed a leadership program at Harvard.

He has directly managed teams across Asia, North America, Europe, and the Middle East.

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Experience
17 Years
Current Role
Vice President, Customer Care
Job Level
Senior
Location
Sunnyvale, California, United States
Personality Overview

How Thomas shows up

Fast Adopter
Confident & Optimistic
Achievment Oriented

They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Priorities

Topics Thomas cares about

Customer Care Excellence
His career is defined by senior leadership roles in customer care and services at several major medical technology companies.
Global Team Leadership
Has a proven track record of managing large, international teams and service operations across multiple continents, including Asia, Europe, and North America.
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Career

Work history

8-2018
Vice President, Customer Care
iRhythm Technologies, Inc.
2-2017 - 7-2018
Vice President, International Business Development and Global Services
TearScience at Johnson & Johnson Vision Care
1-2011 - 3-2016
Vice President, Customer Care
Carl Zeiss Meditec
11-2007 - 9-2009
Vice President/General Manager Global Services and Installation
Asyst Technologies
7-2006 - 11-2007
Consultant
Independent
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2014
Leadership Development Program
Harvard Business School Executive Education
1988 - 1991
MBA program
NYU Stern School of Business
Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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